BMW of Sarasota

Excellent service I it's always a pleasure dealing with your service department. Seth is fantastic and so are the mechanics. The facility is pleasant to wait at too. I it's always a pleasure dealing with your service department. Seth is fantastic and so are the mechanics. The facility is pleasant to wait at too. More

Excellent Service I left a message with Maria to schedule an appointment since Carlos, my long service rep, had left and was surpraised almost immediately got contacted I left a message with Maria to schedule an appointment since Carlos, my long service rep, had left and was surpraised almost immediately got contacted back by him. I got my appointment in the next 48 hours and as usual Carlos was friendly and efficient. I got my car back in 3 hours with a car wash included! More

Excellent Always top notch in handling all of your needs. Naycolle is the best. Would recommend this dealership to everyone. My new car is fantastic. The change Always top notch in handling all of your needs. Naycolle is the best. Would recommend this dealership to everyone. My new car is fantastic. The changes to the x3 are awesome. More

Great Service I have been for service two times (airbag recalls) and both times Valencia provided excellent service and follow-up to make sure everything was satisf I have been for service two times (airbag recalls) and both times Valencia provided excellent service and follow-up to make sure everything was satisfactory. The gentleman who greeted me when I arrived was quite friendly and upbeat (forgot his name but he is originally from RI. On this last visit Jonathon Escobar showed me several vehicles for purchase and did an excellent job. These are two fine employees that represent your company well. All in all, that's a fine service center. Ron Albert More

10000 mi service Jessica Asst Service Manager consistently exudes excellence in communications w the client and assuring timely repairs and service. Overall the servic Jessica Asst Service Manager consistently exudes excellence in communications w the client and assuring timely repairs and service. Overall the service staff are very friendly and helpful. More

My car was checked and everything done. Carlos was terrific. Thanks for explaining everything about what was done and what needs to be done in the future. Thanks for the time and informati Carlos was terrific. Thanks for explaining everything about what was done and what needs to be done in the future. Thanks for the time and information. More

Always great treatment -- from BMW Sarasota and Seth The service experience is always good at BMW of Sarasota as I am on my 7th BMW and the service team always works hard to make my treatment first class The service experience is always good at BMW of Sarasota as I am on my 7th BMW and the service team always works hard to make my treatment first class -- I highly recommend Seth - he is a fantastic service advisor -- thanks to him -- More

Carlos is great!! BMW of Sarasota has been great to work with. Big shout out to Carlos. He has taken great care of me. A definite White glove experience. BMW of Sarasota has been great to work with. Big shout out to Carlos. He has taken great care of me. A definite White glove experience. More

Everyone was professional and courteous and pleasant to work with! I will definitely continue to use BMW of Sarasota to perform all of my service on all of my vehicles in the future. with! I will definitely continue to use BMW of Sarasota to perform all of my service on all of my vehicles in the future. More

Don't Commit to What You Cannot Deliver I made a service appointment for my new BMW X-6M for its 1200 mile Break In inspection that is required for warranty coverage and some minor manufactu I made a service appointment for my new BMW X-6M for its 1200 mile Break In inspection that is required for warranty coverage and some minor manufacturing defects for 9:30 am and I was told I would be out in easily in 1-1.5 hours. I left 3 hours open on my calendar to account for getting there and back (20 min each way). The appointment took 3 hours! I stopped the service attendant to inquire and it was always - "They are working on it, almost done, just buttoning it up". Then at the end when I gave my concern over the time I was told they got busy. This is my only experience with BMW of Sarasota. The time was the main issue but then when I lifted the hood 2 days later, I found the manufacturing defects (Missing Clips) was not fixed. The paperwork they gave me said, "Replaced Clips". Why do I have to second guess the service folks. What if it was to replace transmission? Would that get pencil whipped too? Now I have to come back to get the undone work completed. I gave 3 stars because I think that is shameful enough. The service area was great, I was greeted and given clear guidance on how the morning would go. The lobby is clean, food and drinks available and a nice service team. My experience with the need to be there was what went bad. When I buy a BMW, I expect to give a 5 star review every time. More