BMW of Sarasota

Top of the line Customer Service I went in for a normal service call for an oil change and other minimal items. I was in need of some help a few times while I was waiting and Chad Mc I went in for a normal service call for an oil change and other minimal items. I was in need of some help a few times while I was waiting and Chad McClean was there both times to help me with various issues. This kid was beyond knowledgeable and should be put in a higher or a position where he can be utilized for his ability to help clients and solve problems. Great work Chad More

BMW 5 Series Service My experience was that the vehicle service was very quick and efficient. My representative, Carlos Munoz, was very helpful and the waiting room was v My experience was that the vehicle service was very quick and efficient. My representative, Carlos Munoz, was very helpful and the waiting room was very comfortable. More

Always outstanding service I was wary because my long-running service representative was no longer available, but no surprise that the next person up (Seth Rodgers) came through I was wary because my long-running service representative was no longer available, but no surprise that the next person up (Seth Rodgers) came through big-time. 250,00 miles on my 745i, all due to Sarasota BMW service center! More

Great support team! Great support Team from both, my Sales professional and Service professionals. Got me serviced, replace my Run-flat tire with a NEW tire, only paying Great support Team from both, my Sales professional and Service professionals. Got me serviced, replace my Run-flat tire with a NEW tire, only paying the deductible! I am thankful I purchased the "tire insurance". It truly made a difference $53 compared to over $400. Thank you Naycolle for helping me get in, the service valet for getting me registered, explaining where to go and what to expect AND Jessica for following through! I am very impressed by your effort. You are the pictures seen, when customer service is defined. Keep it up and again thank you so much! Brando More

Professionalism at its finest. I brought my car in for a routine service and had the pleasure of interacting with Fernando as my service advisor. He was thorough, courteous, friendl I brought my car in for a routine service and had the pleasure of interacting with Fernando as my service advisor. He was thorough, courteous, friendly, and very professional. My pleasant experience with Fernando reminded me of why I continue to entrust BMW of Sarasota with my business. More

Expertise with a radiant smile Sarasota BMW is a busy place in case you were not aware. That said, to be greeted and counseled by Jessica and or Maria is a uplifting experience. The Sarasota BMW is a busy place in case you were not aware. That said, to be greeted and counseled by Jessica and or Maria is a uplifting experience. Their technical knowledge is amazing, the willingness to achieve a solution, the friendly spirited and cooperative communication is truly rare in todays service consultants.I look forward to my visit to Sarasota BMW to share their enthusiasm.. There have been occasions where i needed to meet with technicians to answer complicated matters. Once again cheerfully facilitated by superior service from Maria or Jessica. That is the good part of the story. The challenging part is that this business is really big and very busy. It ain't no quick oil change station. Quality service takes time, so get over it and make accommodations. They do a a long list of safety checks and wash your car. Does the garage down the street do the same thing.... not a chance. So be prepared for a wait or make prudent arrangements. Your service consultant will tell you how long the wait will be. I could go on about price matching the competition, service discounts by email and sometimes a courtesy car or transpiration arrangements. . Good quality service for complicated machinery all with a smile and professionalism. Thank you Jessica, Thank you Maria. Your help is appreciated. . More

Oil Change took 3 hours??? I schedules a simple oil change for 9am and told Fernando I did NOT want a car wash. He did give me the "first time service" discount and checked the I schedules a simple oil change for 9am and told Fernando I did NOT want a car wash. He did give me the "first time service" discount and checked the power windows for no charge but I don't understand why it takes 3 hours to change the oil and vacuum the carpets. Well the carpets were not vacuumed at all after Fernando told me that was the delay after the three hour wait. They were dirty when I got into the car but I didn't say anything because I very late for a doctors appointment. I probable won't return for simple oil changes. More

Great Experience I had a great experience with BMW of Sarasota. Robert Real sold me two cars within a 2 month period. He is great! Very professional and knowledgeab I had a great experience with BMW of Sarasota. Robert Real sold me two cars within a 2 month period. He is great! Very professional and knowledgeable. More

Outstanding service! Jasmine has taken great care of me on two separate repairs. She never gets rattled despite my own anxiety prior to deciding to get the work done, nev Jasmine has taken great care of me on two separate repairs. She never gets rattled despite my own anxiety prior to deciding to get the work done, never talks down and is very patient with me while explaining why the service/repair is recommended, a true professional. Thank you Jasmine Ingram! VR Kent C. More

Excellent sales person Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anythin Final purchase of leased car. Susan Gatlin provided complete devotion to our satisfaction. Completely happy with experience. Can't think of anything more to say. More