BMW of Sarasota

Excellent Service Experience The dealership service professionals and the process are top notch. Every person I encountered was very polite, friendly, and professional, even if t The dealership service professionals and the process are top notch. Every person I encountered was very polite, friendly, and professional, even if they were not directly involved in my service visit. The waiting area is very nice and relaxing. The service details were explained to me and they listened to my concerns and addressed them. I will take all my BMWs to this dealership. GREAT JOB !! KEEP IT UP !! Many Thanks Joe Finnerty More

High Quality Results One hears a lot about the quality of Lexus service, but I doubt they can match the service provided by BMW of Sarasota and Maria Lizardi. My expectat One hears a lot about the quality of Lexus service, but I doubt they can match the service provided by BMW of Sarasota and Maria Lizardi. My expectations are always met. Maria is the epitome of professionalism. Her communications skills and knowledge of the BMW cars and systems are far better than other BMW service advisors that I’ve dealt with over my many years of BMW ownership. And, almost like a bonus, she is extraordinarily charming. More

ESP WARRANTY With the Extented Warranty Plan you can take your vehicle to any dealership ACCEPT BMW!!! I spoke to one person in service he said we don’t take that With the Extented Warranty Plan you can take your vehicle to any dealership ACCEPT BMW!!! I spoke to one person in service he said we don’t take that warranty,spoke to someone else they said I had to pay up front. I took car to Sarasota Ford they took it to BMW IT WAS COVERED, THANK YOU SARASOTA FORD! It took 8 days to replace alternator because of the run around from BMW. Brought car back to Sarasota Ford for another problem Asst. Service Manager tried talking to BMW THEY TOLD HIM THEY DO NOT make calls to get repairs covered when it’s a cooper when payment is a call away and now it will take several days longer to get repaired because bmw is lazy to make that call. More

Waiting area chairs. This review concerns your waiting area. All your chairs are made for people 6 feet and over! I am barely 5 feet tall and cannot sit in your chairs. Ho This review concerns your waiting area. All your chairs are made for people 6 feet and over! I am barely 5 feet tall and cannot sit in your chairs. How about putting in a couple of chairs that would fit shorter people. Ordinarily I wait for my car and am so uncomfortable. Sure would appreciate it. I already filled out a review of employees - wonderful people - so did not repeat here. Joanne Martin. More

Very customer oriented. Chris works hard to get the specific car I wanted. Took time and never made me feel rushed or pressured extremely happy with purchase. Dealership deta Chris works hard to get the specific car I wanted. Took time and never made me feel rushed or pressured extremely happy with purchase. Dealership detailed car for me and Chris ensured car was perfect including window tint I wanted done before pick up. More

Service Experience Very professional from the first moment I got there, the greeter was friendly gentleman that represented your organization well, Luis was prompt and a Very professional from the first moment I got there, the greeter was friendly gentleman that represented your organization well, Luis was prompt and attentive and the entire crew was pleasant. They went above and beyond in servicing my BMW X5. Thank you, Mark U. More

Excellent Service Carlos Munoz is "TOP SELF SERVICE"!! We bought our BMW from this dealership and though there has been a few issues, Carlos has always squared them aw Carlos Munoz is "TOP SELF SERVICE"!! We bought our BMW from this dealership and though there has been a few issues, Carlos has always squared them away, with ease. Thanks Carlos for all your help. More

Beat expectectations! I will be honest, i was hesitant to look at purchasing a car through a high value dealership. My experience couldn't have been better. I was looking a I will be honest, i was hesitant to look at purchasing a car through a high value dealership. My experience couldn't have been better. I was looking at pre-owned, non certified cars, so wasn't expecting much, but Naycolle really made sure I was taken care of. I had some concerns and to my surprise, once Carlos Munoz got involved, i was in good hands. Always responsive and concerned for my needs. Thank you! More

Top of the line Customer Service I went in for a normal service call for an oil change and other minimal items. I was in need of some help a few times while I was waiting and Chad Mc I went in for a normal service call for an oil change and other minimal items. I was in need of some help a few times while I was waiting and Chad McClean was there both times to help me with various issues. This kid was beyond knowledgeable and should be put in a higher or a position where he can be utilized for his ability to help clients and solve problems. Great work Chad More

BMW 5 Series Service My experience was that the vehicle service was very quick and efficient. My representative, Carlos Munoz, was very helpful and the waiting room was v My experience was that the vehicle service was very quick and efficient. My representative, Carlos Munoz, was very helpful and the waiting room was very comfortable. More