BMW of Sarasota

I had a problem with my 750 LI and they were insistent that they would find and resolve the problem. They gave me a BMW to drive while my car was in service and they kept me updated on what was happenin that they would find and resolve the problem. They gave me a BMW to drive while my car was in service and they kept me updated on what was happening with the car. They gave me an estimated time to resolve the problem and when it went over the time they explained why. The service Manager drove the car with me so that he could understand where the problem was with the car. They were in constant communication with BMW Corporate to solve the problem. More

Salesman spent the time to identify the right automobile that meet our needs within our price perimeters. I had to trade in my 2003 Ford Explorer V8. In order to make the transaction work he went the extra that meet our needs within our price perimeters. I had to trade in my 2003 Ford Explorer V8. In order to make the transaction work he went the extra mile to find a buyer in the Mideast where my V8 was still in demand. Love the car! We have purchased 3 BMWs, two of which were in California. BMW of Sarasota - best dealer of the three. More

Bruno and Jeff were great. They made buying a car very easy, and painless. I can't say enough about them and everyone at the dealership. I would definitely recommend all my friends to buy a car from th easy, and painless. I can't say enough about them and everyone at the dealership. I would definitely recommend all my friends to buy a car from them. Itnwas a pleasure and I intend to buy many more cars from them. More

Excellent service from the time we walked through the door. The salesman was kind and took his time. He answered all our questions. He was not pushy at all. He gave us the information we needed to make door. The salesman was kind and took his time. He answered all our questions. He was not pushy at all. He gave us the information we needed to make our decision to buy the car we were looking for. More

Mo and the sales Manager greeted us in a upbeat friendly manner and both were very professional. There facility was very clean, finance mgr. was also very upbeat and friendly. We traveled 70 miles and woul manner and both were very professional. There facility was very clean, finance mgr. was also very upbeat and friendly. We traveled 70 miles and would do it again. My car is beautiful and they did everything and above we asked them to do. Great experience More

The engine service light came on and Kyle knew we were scheduled to travel in the next several days. He asked me to bring the car in for service that morning 5/10. I am approximately 1 hour away. The dea scheduled to travel in the next several days. He asked me to bring the car in for service that morning 5/10. I am approximately 1 hour away. The dealer provided me with a loaner and completed the repairs by the next afternoon 5/11. More

Nice sales representative, nice experience overall. I am Nice sales representative, nice experience overall. I am very happy with my new X5 the color was exactly the color I was looking for. the Financial Nice sales representative, nice experience overall. I am very happy with my new X5 the color was exactly the color I was looking for. the Financial departament was very nice and fast the sales representative gave me feedback during the process and help me in everything. More

WE HAVE HAD OUR 2005 BMW CONVERTIBLE 325i IN TO THIS DEALER SIX TIMES FOR REPAIR AND IT IS A FIGHT EVERY TIME WE HAVE TO TAKE IT BACK. WE HAVE SPENT OVER $2000 TO GET THE CONVERTIBLE AUTOMATIC TOP REPA DEALER SIX TIMES FOR REPAIR AND IT IS A FIGHT EVERY TIME WE HAVE TO TAKE IT BACK. WE HAVE SPENT OVER $2000 TO GET THE CONVERTIBLE AUTOMATIC TOP REPAIRED AND EVERY TIME WE GET IT BACK, WE PUT THE TOP DOWN AND THEN IT WILL NOT GO BACK UP. THREE TIMES AGO, THEY HAD THE CAR FOR SIX WEEKS AND THE LAST TIME IT WAS FOR ONE WEEK. THEN, WE TOOK THE CAR HOME, PUT THE TOP DOWN AND IT WOULD NOT GO BACK UP AND WE HAD TO DRIVE HOME IN THE DOWNPOUR OF RAIN. THIS TIME WE FOUGHT WITH THEM AND THE WERE GOING TO CHARGE A $150 DIAGONISTIC FEE. THEN THEY CALLED AND SAID THE PART THEY PUT ON THE CAR IN sEPTEMBER HAD FAILED AND THEY WOULD REPLACE IT UNDER WARRANTY AND THEY WOULD CALL TO DAY AFTER THEY MADE SURE IT WAS REPAIRED. WE HAVE NOT BEEN CALLED AND I ASSUME, AGAIN, THE TOP WILL NOT GO UP. I HAVE CALLED THE FACTORY ON TWO OCCASSIONS AND THEY TOLD ME EACH DEALER WAS INDIVIDUAL AND THEY WOULD MAKE A COURTESY CALL AND SEE IF THEY COULD HELP. ON THE OTHER HAND, I WENT FROM THE BMW GARAGE WHERE I WAS TREATED BADLY AND WENT INTO THE JAGUAR DEALER AND THEY WERE VERY FRIENDLY AND PUT A NEW BATTERY IN THE KEY FOB AND SAID THERE WAS NO CHARGE IT WAS ON THE HOUSE AND THEY ONLY REQUIREMENT WAS THAT I HAVE A GOOD DAY. WHAT A CHANGE IN CUSTOMER RELATIONS. BMW SHOULD GO DOWN TO THE JAGUAR DEALER AND TAKE SOME LESSONS. More

My wife Sheri and I feel fortunate to have been serviced by Arnold in the process of choosing a vehicle from your dealership. Arnold is well schooled in his knowledge of your product. We where very happy wi by Arnold in the process of choosing a vehicle from your dealership. Arnold is well schooled in his knowledge of your product. We where very happy with the care and understanding given to us while we made the decision on which vehicle to purchase. The process was smooth and timely. Arnold is a asset to your dealership and we look forward to our next experience. Thank you, Keith and Sheri More

Ed was customer driven all the way. He was friendly, knowledgeable, helpful and very thorough. He took the time to make sure we understood our options and what would work the best for us. He went abov knowledgeable, helpful and very thorough. He took the time to make sure we understood our options and what would work the best for us. He went above and beyond to get us into our new BMW. I wouldn't hesitate to recommend Ed and BMW of Sarasota for a new or used car. I can't thank Ed enough. Paula Curtis More