BMW of Sarasota

Great experience with Carlos My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the optio My service advisor Carlos did a great job of explaining what was wrong with the car, and what needed to be done. He took time to explain all the options we had, and how our warranty worked to ensure the best possible outcome for us. I feel like he was very honest and focused on customer satisfaction. The post-inspection report showed the techs took time to look over all aspects of the car, i'm very confident in their work and Carlos's supervision. More

Service Excellent Fernando is top quality! Fast efficient & always available He has been my service rep since the beginning. I will never change s Excellent Fernando is top quality! Fast efficient & always available He has been my service rep since the beginning. I will never change service at BMW as long as he is there! More

Quick, comfortable and responsive First time bringing in my classic 2002 330ci. Had an airbag recall that was starting to get on my nerves. BMW has been good about sending out postca First time bringing in my classic 2002 330ci. Had an airbag recall that was starting to get on my nerves. BMW has been good about sending out postcards to remind us to have the recall taken care of. We finally got a time that worked for both parties and I was pleasantly surprised of the waiting area. Plenty of snacks, drinks and comfortable chairs to relax and wait. My original understanding was for less time than Jessica told me about and because I was already time bankrupt, she quickly offered up a rental car so that I was not stressed about timing. I will be back soon. More

Seamless Transaction I just moved the vehicle here from New Jersey and had a coolant leak i was able to get an appointment within a day and they ordered the parts, gave me I just moved the vehicle here from New Jersey and had a coolant leak i was able to get an appointment within a day and they ordered the parts, gave me a loaner and was out the door by 5pm!! More

Responsive Service Had issue turning on car in the morning. So, Took it to Service immediately. And the car issue was resolved and received maintenance too. Thank you! Had issue turning on car in the morning. So, Took it to Service immediately. And the car issue was resolved and received maintenance too. Thank you! More

Mostly Well Done Appointment was scheduled quickly at the time I requested, drop off was easy, service advisor made contact within 10 minutes. Unfortunately, rental ca Appointment was scheduled quickly at the time I requested, drop off was easy, service advisor made contact within 10 minutes. Unfortunately, rental care pickup took 50 minutes, BMW people blamed it on Hertz but I still had to wait 50 minutes. Rental car drop off was easy, checkout was timely and service advisor did a good job of explaining everything. Except for the rental car fiasco, well done. More

Service Experience I am writing this review on the entire experience. The initial organization and the feeling of a great customer experience when you pulled through th I am writing this review on the entire experience. The initial organization and the feeling of a great customer experience when you pulled through the garage was unlike any other service center I had been too. Working with Carlos was easy as he explained everything and pricing in detail. The car was ready and back home the next day. However, the next time I drove the vehicle, there was an issue with the coolant system. After being stuck on interstate 75 twice, the car was back in the shop. Not a happy customer at the time, but Carlos and your team was able to diagnose the issue the same day. After explaining my situation, frustrations, and appreciation for the fact this was never an issue prior to the first service, the issue was rectified. Not only was it rectified, but corrected with a fast response, the use of a curtesy car, and same day service. If the second visit was not handled the way it was, I would not have given such a great review, or be back again. Now I will be back for new tires in the near future. Possibly look for different Certified Pre-owned car. More

Excellent The facilities and staff are first rate. Maria always stays in touch and is forthright about everything. She goes above and beyond. I highly recomm The facilities and staff are first rate. Maria always stays in touch and is forthright about everything. She goes above and beyond. I highly recommend. More

Not standed in Arcadia An object destroyed my tire in Arcadia at 5PM on Sunday. I pushed the emergency button and they arranged a car transport to the dealer, Lyftt home fo An object destroyed my tire in Arcadia at 5PM on Sunday. I pushed the emergency button and they arranged a car transport to the dealer, Lyftt home for four of us to Sarasota, a text the next morning asking for approval to replace the tire and had a washed car available for pickup at 5PM on Monday. Pretty much the best outcome that could be expected from an ugly incident out in left field. More

Always treated awesome Have had many cars over the years and many different makes. Best dealership I have used. Always enjoy my time there and get treated wonderfully. Have had many cars over the years and many different makes. Best dealership I have used. Always enjoy my time there and get treated wonderfully. More