BMW of Sarasota

lack of communication and lies took my x5 in because it developed a coolant leak i asked them to diagnose the car as well as see about the two recalls my car have and to also keep took my x5 in because it developed a coolant leak i asked them to diagnose the car as well as see about the two recalls my car have and to also keep me informed. she said ok i told her that anything she finds wrong to please contact my warranty and see if its covered and to let me know. she called me back later that day to inform me that my temp sensor and lower radiator hose was cracked.they were covered by the warranty so i agreed to approve them to work on the car. i told her that i forgot to let her know that my heater wasn't working and if they could see why that was she said OK and she would call me tomorrow. i didn't hear from her for 3 days. i simple call text or email would make me happy if they still haven't gotten a chance to re diagnose the car. i just want to know whats going on and if any progress is being made, but no i didn't hear anything for 3 days the 4th day i decided to call and she what is going on i was told that she was off and they dont have any information on the new status of my vehicle they said i had to talk to her. the next day she called and said that my heater control valve needed to be replace i asked if she contacted my warranty she said no i asked if she can please contact them she did and called me back and said that it wasn't covered. i said ok just forget about that. and fix what is covered. i called my warranty to see why that part was not covered and they told me that they have no record of her calling about the heater control valve the only thing she called about was the temp sensor. by this time im pissed because i hate to be lied to especially when its about a car that i drive. she didnt even check to see if the parts was in for my recall it really just felt like she was trying to get my car out of service as fast as she can and i dont like that because when i want things done right. i didn't say anything i just went and picked my car up i will never bring my car back to BMW of Sarasota, not because i wasn't kept in the loop but because i was LIED to and that is very UNPROFESSIONAL, i will continue to get my car serviced at BERT & SMITH BMW it might be a little further but if it means better customer service and peace of mind i will take that drive. More

Great Experience Buying a Car!! Thanks, Rich, for helping us to find the perfect car! You carefully listened to all of our needs and preferences - and that is why we are so happy w Thanks, Rich, for helping us to find the perfect car! You carefully listened to all of our needs and preferences - and that is why we are so happy with our BMW! Ask for Rich if you want courteous and professional service -- he is a pleasure to work with! Ilene and Howard Pakett More

Fantastic Experience!!!! Wonderful Experience from beginning to end :) Thanks Rich for all your help!!! If you need a BMW ASK for Rich ;) I LOVE my NEW BMW - Would not even o Wonderful Experience from beginning to end :) Thanks Rich for all your help!!! If you need a BMW ASK for Rich ;) I LOVE my NEW BMW - Would not even of considered my first BMW purchase if it was not for Rich great customer relations :) Sincerely, JEN More

Extremely patient , always takes customer as most important. I find that Naycolle has always met my demands in finding the right vehicle of my choice and price for every vehicle I have leased. I intend to see he I find that Naycolle has always met my demands in finding the right vehicle of my choice and price for every vehicle I have leased. I intend to see here in the near future for my next lease (2017). More

Amazing experience I have been to multiple dealerships in the past, nothing compares or matches to the warm, friendly and compassionate staff at BMW of Sarasota. I pers I have been to multiple dealerships in the past, nothing compares or matches to the warm, friendly and compassionate staff at BMW of Sarasota. I personally dealt with Naycolle who goes above and beyond to ensure my needs were meet with my new purchase. She made sure that I would leave in love with my new car, and that was exactly how I left. Also Caz in finance is the man. Thanks BMW of Sarasota---- Naycolle your the bomb.com More

Great experience Great experience, very informative and friendly. Really appreciated the follow up! The experience seemed tailored to my needs and everyone seemed will Great experience, very informative and friendly. Really appreciated the follow up! The experience seemed tailored to my needs and everyone seemed willing to help! Also really enjoyed and appreciated the diversity amoung the entire Bmw team! More

Great sell person all the way We bought use BMW two month ago sell lady was very nice smart knowledge about the car and price was great will recommend to other customers Luis We bought use BMW two month ago sell lady was very nice smart knowledge about the car and price was great will recommend to other customers Luis More

New bmw Bmw dealership just remodeled inside and out - looks great - plenty of help and friendly no pressure sales staff Also have used service in the past Bmw dealership just remodeled inside and out - looks great - plenty of help and friendly no pressure sales staff Also have used service in the past which worked out well. More

Happy Customer Best service ever in every dept. I will highly recommend to everybody,friendly and professional . Had a great time in the whole process that I forgot Best service ever in every dept. I will highly recommend to everybody,friendly and professional . Had a great time in the whole process that I forgot the time I was there More

Great deal great people very happy camper here :) -I have bought plenty of cars in my life and this by far was the best experience and buying experience i ever had. I was referred by a friend of min -I have bought plenty of cars in my life and this by far was the best experience and buying experience i ever had. I was referred by a friend of mind a previous manager at Mercedes who referred me to the General Sales Manager John, they gave me a great deal and it was 204.00 less a month on a more expensive car then Reeves BMW quoted me, John put me with Eddie a salesman who was terrific and i dealt with Caz in finance and it was truly awesome, I highly recommend this place to anyone who wants no haggle no stress buying experience. I love my new 750 and i will be a life long customer. Great people great experience, thank you guys!!!! More