BMW of Sarasota

Purchasing used vehicle The dealership is beautiful and everyone was very nice. The only downside of the experience is just how long it takes to complete the transaction. I The dealership is beautiful and everyone was very nice. The only downside of the experience is just how long it takes to complete the transaction. I went to look at/drive and purchase a specific vehicle and was preapproved for financing with BOA. Because I initiated the financing ahead of time, I was told that BOA would not negotiate on the interest rate so you all were going to shop around for me to get a better rate. At that point, I has been there almost 2 hours and said seriously, I would take the BOA rate if we could finish sooner. I was assured that it wouldn't take very long, "people were already working on it" but it was still another half hour before I was taken back to the financing process which also takes 30-45 to go over additional options/warranties, etc.. Initially the interest rate was only slightly less than BOA so clearly the extra time was spent trying to find another bank that the dealership preferred to use. And in the end, I was still given an even lower rate because I took some of the add on options. All in all, I would have preferred to get the best rate upfront with options available and save everyone some time, but I am told that it always takes this long, so.... However, Roy, the sales person was really nice and accommodating during the wait. More

flat tire visiting from out of state. went to dealer to get flat tire fixed even though i didn't have appt. they fixed it within two hours, so i guess that's pr visiting from out of state. went to dealer to get flat tire fixed even though i didn't have appt. they fixed it within two hours, so i guess that's pretty good. More

Annual Service Visit Service light comes on every year at this time cause its time for my annual oil change. Great time to get car checked out and found out I needed new f Service light comes on every year at this time cause its time for my annual oil change. Great time to get car checked out and found out I needed new front brakes and also had a few other things serviced including a service recall for PCV valve. Car drives like a brand new one only mine is a 2011 528I. See you next Year! More

Scheduled Maintenance My visit was a fabulous experience. Sarasota BMW has a very professional, attentive, efficient and friendly staff. The entire facility is very cle My visit was a fabulous experience. Sarasota BMW has a very professional, attentive, efficient and friendly staff. The entire facility is very clean and well maintained. My 528i was returned to me looking like it was brand new following a superb washing! Very Happy! More

Carlos Munoz saves the day. Carlos worked his customer centric magic moving mountains to acquire the part to remedy my service problem. Kept me informed during whole ordeal and Carlos worked his customer centric magic moving mountains to acquire the part to remedy my service problem. Kept me informed during whole ordeal and came thru once again. Carols Is the person making me brand loyal to this dealership. More

Excellent work and customer care. This was a first for us. Beautiful lounge, great people and the work was excellent. Maria explained the work that was done and the great condition of This was a first for us. Beautiful lounge, great people and the work was excellent. Maria explained the work that was done and the great condition of our car. More

Service done in estimated time frame Easy to get appointment that fit in my travel schedule, work completed in estimated timeframe, offer to drive me to mall or other destination while ca Easy to get appointment that fit in my travel schedule, work completed in estimated timeframe, offer to drive me to mall or other destination while car was being service delivered More

Our client advisor was the BEST! Our client advisor, Susan, was simply the best experience we have ever had at an auto dealership. She was knowledgeable, professional, friendly and no Our client advisor, Susan, was simply the best experience we have ever had at an auto dealership. She was knowledgeable, professional, friendly and no-pressure. She was patient with us as we made a few test drives to make our final decision and purchase. If you go in to this dealership, ask for Susan! More

Great people,great service In and out in a timely manor. They took us right on time , were finished when they said they would be. Very comfortable waiting lounge with huge tele In and out in a timely manor. They took us right on time , were finished when they said they would be. Very comfortable waiting lounge with huge television and plenty of snacks and beverages. More

car purchase Jack Hojnacki and Jesus Castillo amazing as always! Very helpful and friendly in every way...always enjoy the time with them. Can't imagine going any Jack Hojnacki and Jesus Castillo amazing as always! Very helpful and friendly in every way...always enjoy the time with them. Can't imagine going anywhere else. Thank you More