BMW of Sarasota

Customer Service Galore I’m new to Sarasota, so I did not yet know the best non-dealer auto service for my X-3. Went to BMW of Sarasota for brake fluid change and repair of p I’m new to Sarasota, so I did not yet know the best non-dealer auto service for my X-3. Went to BMW of Sarasota for brake fluid change and repair of peeling glove box cover. Was told glove box could not be repaired and would be $300+ to replace. After expressing my view that interior parts deterioration is what I would expect from a Ford Focus, not a BMW X-3, I was introduced to the Kyle, the Service Director. Kyle acknowledged that other customers had experienced the same problem with their glovebox, and he offered to replace the glove box door for no charge! Wow. Kudos to the Customer Service person Susan, who was not only unbearably cute, but also extremely helpful in getting me in touch with Kyle. Yes, dealerships are typically 20-25% more expensive than independent repair shops, but when it comes to customer service, BMW of Sarasota is among the best i’ve Ever dealt with. Thank you. More

Excellent experience The service department was very helpful at explaining in detail what needed to be fixed. I have been there twice and have been satisfied both times wi The service department was very helpful at explaining in detail what needed to be fixed. I have been there twice and have been satisfied both times with their work More

2007 328i power window repair Used another mechanic to repair rear window regulators. Big mistake. Jessica quickly identified the problem, noticed they caused damage, and contact Used another mechanic to repair rear window regulators. Big mistake. Jessica quickly identified the problem, noticed they caused damage, and contacted them for reimbursement. Excellent! More

Very nice clean dealership Service advisor explain all the necessary parts needed for my 61000 mile Maintenance.. I asked him the fact that they were doing it every 15000 miles Service advisor explain all the necessary parts needed for my 61000 mile Maintenance.. I asked him the fact that they were doing it every 15000 miles and he recommended every 10000.. More

Outstanding preparation, communication, and execution! We called to inform service that our X3 was being flatbeded in for repair after expiring in the middle of nowhere! When we arrived service was ready f We called to inform service that our X3 was being flatbeded in for repair after expiring in the middle of nowhere! When we arrived service was ready for us, had a loaner car already set up, and service began diagnostics. Car was ready next day at the time promised, fixed and washed. No muss, no fuss, superb coordination! More

Awesome Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you f Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you for the courtesy.. More

Review How about a shorter survey? Work was done in a timely manner. Thanks. The rest are not on this page or email 📧 was it to a page and it is not the onl How about a shorter survey? Work was done in a timely manner. Thanks. The rest are not on this page or email 📧 was it to a page and it is not the only way it was the first one in my phone so I’m not gonna sing. So there you have it. More

Review Great service. Jessica is always wonderful to work with. I am very happy with the overall experience and level of service provided by BMW. Thanks. Great service. Jessica is always wonderful to work with. I am very happy with the overall experience and level of service provided by BMW. Thanks. More

Timely and efficient As usual, Seth Rodgers was more than accommodating, kept us informed throughout the process, and made the whole experience as smooth as possible. Than As usual, Seth Rodgers was more than accommodating, kept us informed throughout the process, and made the whole experience as smooth as possible. Thank you! More

Simply the best I always have the best service at BMW Sarasota. Quick and effecient and they do their best to get you out the door quickly so you can go about your da I always have the best service at BMW Sarasota. Quick and effecient and they do their best to get you out the door quickly so you can go about your day. More