BMW of Sarasota

Great service as always Second time I’ve used this dealership for service and they were great. On time, no waiting longer than needed, car ready soon than they said. Fantasti Second time I’ve used this dealership for service and they were great. On time, no waiting longer than needed, car ready soon than they said. Fantastic! More

DO NOT TRUST THIS DEALERSHIP'S SERVICE DEPARTMENT!!!!!!! I purchased my vehicle new from this dealership (2017) and brought it in very EVERY service required and even other things like alignment etc. The ma I purchased my vehicle new from this dealership (2017) and brought it in very EVERY service required and even other things like alignment etc. The maintenance/service was covered for first 3 years or 35,000 miles...these visits were oil changes and supposedly checking my vehicle out for problems or issues. I had the car in right at the 35,000 miles in July of this year (2018). Not one time on any "check up" did the service department mention that my brakes were getting worn or that I might want to have the brakes checked soon... NOTHING AT ALL!!!!! Then I heard a noise around 40,000 miles and took it in. Now I needed new brakes and rotors and around $1,000 with worth of service. Now of course it was no longer covered however the issue I had was why wasn't this mentioned before? I might also add that every time I went for my service I had to deal with the service manager by the end of the visit for some problem so I already had his name and spoke with him this past visit. I was more concerned with the fact that my vehicle needed brakes this soon AND I was never clued in. I left and went to another place to have my brakes repaired (a very reputable place that my husband has his Porsche serviced) and I was told I had absolutely no brakes left and that this doesn't just "happen" it has been an issue the brakes don't just all of a sudden all go out. BMW of Sarasota service department and BMW itself is a complete scam in my opinion. I have never had a vehicle to need brakes at 40,000 miles first of all and second of all a dealership like this in a retirement area like Sarasota Florida needs to be trusted, and there isn't any way I would or could recommend them to anyone. I hope that this review will save one person their SAFETY because my safety was jeopardized in a scam because they didn't want to cover it while it was under warranty. I also phoned the owner of the dealership or who I was told was the owner and explained this to their assistant and gave them a week to get back to me in any way before I began my negative reviews. That is how much they care. More

Always great service Always have great service here. My service advisor, Jessica is awesome. Friendly, honest and understanding. Service is always done right the first tim Always have great service here. My service advisor, Jessica is awesome. Friendly, honest and understanding. Service is always done right the first time and as quickly as possible. More

Terrific Experience with BMW of Sarasota and Carlos Munoz. I purchased my BMW 535i from a dealer in St Petersburg, Fl. After having several bad experiences I was very hesitant to bring my car to another BMW d I purchased my BMW 535i from a dealer in St Petersburg, Fl. After having several bad experiences I was very hesitant to bring my car to another BMW dealer. I was recommended by a friend to go to BMW of Sarasota and ask for Carlos Munoz. He is the Assistant Service Manager . Well I have to say he was just outstanding. His professionalism and value in the service he provided has won me over. He went beyond in servicing my BMW. I highly recommend him went requesting a service appointment. More

Outstanding. Great experience. This dealership has limited employee turnover so you deal with tenured professionals who are knowledgeable and genuinely likable. An Great experience. This dealership has limited employee turnover so you deal with tenured professionals who are knowledgeable and genuinely likable. An absolutely stellar experience and we love our new X2 ! More

Outstanding Client Service I want to thank the team at BMW of Sarasota for their excellent client service in all departments I dealt with. They made the process seamless and en I want to thank the team at BMW of Sarasota for their excellent client service in all departments I dealt with. They made the process seamless and enjoyable. More

Great service as always Went in for a wash and left with new car. Enough said. Tatiana and Emilio are the best! Couldn’t be more happy with the overall experience Went in for a wash and left with new car. Enough said. Tatiana and Emilio are the best! Couldn’t be more happy with the overall experience More

Services representative (Carlos) was outstanding The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be do The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be done and how long and of course, how much. During the diagnostic of the auto, a gasket leak was identified and repair to take an additional 3-4 hours. Carlos immediately had me in a loaner and out the door. Later that evening he called when he had the car completed and washed. More

Great Service I love coming to BMW of Sarasota because I know that they have my best interest in mind!! Great job today! Maria was excellent as well as the courtes I love coming to BMW of Sarasota because I know that they have my best interest in mind!! Great job today! Maria was excellent as well as the courtesy driver that dropped me off and picked me up from my job!! Thanks again. More

Wonderful Everyone was terrific, thoughtful, and knowledgeable. I would recommend this dealership and the geniuses, client advisors, and business management. Everyone was terrific, thoughtful, and knowledgeable. I would recommend this dealership and the geniuses, client advisors, and business management. I am happy whenever I see my new car in the driveway. More