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BMW of San Rafael

San Rafael, CA

4.7
174 Reviews
Call Dealership (415) 482-2000

1599 Francisco Blvd E

San Rafael, CA

94901

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174 Reviews of BMW of San Rafael

October 24, 2024

Drop off and pick up of my service car was speedy and efficient. All employees I encountered were polite and professional. More

by cyourman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price, Gus Melo, Rommel Flores
Report | Print
Oct 25, 2024 -

BMW of San Rafael responded

We're delighted to hear that your service experience at BMW of San Rafael was both speedy and efficient. Our team takes pride in providing professional and courteous service, so thank you for sharing this feedback!

October 15, 2024

Tom Smith is a great service advisor, and always takes care of my needs. Generally I’m happy with San Rafael BMW, though during construction it is difficult to maneuver in the lot, and they are returning More

by MikeSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Report | Print
Oct 15, 2024 -

BMW of San Rafael responded

Mike, thanks for sharing your feedback! We're glad to hear Tom is taking good care of you at BMW of San Rafael. We appreciate your patience during the construction and will work on improving our services. Safe travels until next time!

October 13, 2024

Very organized and professional. Good ideas and very knowledgeable about all the options. I look forward to working with them again soon. More

by chriskalabokes@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Oct 15, 2024 -

BMW of San Rafael responded

Thank you for the positive feedback! We're delighted to hear that our team at BMW of San Rafael provided a professional and knowledgeable experience. We look forward to assisting you in the future!

October 13, 2024

Prompt, efficient and easy to deal with. Tom is the best on advice on what needs to be done on my car. Highly recommend More

by Caminoble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in service
Report | Print
Oct 15, 2024 -

BMW of San Rafael responded

We're delighted to hear that Tom provided you with excellent advice and service at BMW of San Rafael. Thank you for the high recommendation!

October 09, 2024

Thomas is always pleasure to work with as well as always a straight shooter with the services! More

by Kevin Gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Oct 10, 2024 -

BMW of San Rafael responded

Kevin, we are glad to hear that Thomas provided excellent service. Thanks for choosing BMW of San Rafael!

October 04, 2024

Solved my problem in a timely and courteous manner, recommend them and Mateo highly snytime More

by tuckoo44@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Bellasantino
Report | Print
Oct 06, 2024 -

BMW of San Rafael responded

It was a pleasure to assist you at BMW of San Rafael! Thank you for sharing your experience and giving Mateo a shoutout.

September 08, 2024

Tim Price is the best service advisor ever that is why I drive 25 miles for service More

by reneramrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Sep 09, 2024 -

BMW of San Rafael responded

It was our pleasure to assist you. Thank you from all of us here at BMW of San Rafael!

September 04, 2024

Tim Price is terrific! Very knowledgeable, thorough & personable. Communication was excellent & all employees were very accommodating. Service video I received from technic More

by Liz T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
Report | Print
Sep 05, 2024 -

BMW of San Rafael responded

Liz, we're delighted to hear that Tim and the team at BMW of San Rafael provided such excellent service. Thanks for sharing your positive experience!

August 20, 2024

Great service, even tho the dealership is going through renovation you can totally tell how much harder The staff works to make sure they take care of their customers More

by amirami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Melo, Rommel Flores, Mark Blackshere, Brett Lynn
Report | Print
Aug 20, 2024 -

BMW of San Rafael responded

Amirami, we're glad to hear our team at BMW of San Rafael provided great service despite the renovations. Thanks for your understanding and support!

August 14, 2024

Nice representatives to help you with buying or servicing your car, it would be better with some honesty though. More

by Thing One & Two
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisors
Report | Print
Aug 14, 2024 -

BMW of San Rafael responded

Thank you for your feedback! We're glad to hear our team at BMW of San Rafael was helpful, and we appreciate your input on honesty. We'll work on improving this aspect of our service.

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