BMW of San Luis Obispo

I enjoy visiting BMW in SLO because of the great service. Everyone is very welcoming and helpful. Everyone is very welcoming and helpful. More

Roger is very cordial and pays attention to customer requests. The service did not require a lot of back and forth. requests. The service did not require a lot of back and forth. More

Karina and Tony were very knowledgeable and helpful! They made sure our time was valuable and ensured we weren’t sitting around too long. Thank you! They made sure our time was valuable and ensured we weren’t sitting around too long. Thank you! More

Was impressed with Steven Simpers knowledge and his customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted on customer service to insure that my concerns about the current condition of my BMW car were all addressed. That quality customer care was disrupted only when I checked out and made payment. I was told that I could either pay by check , debit card or credit card. It was explained that if I chose the credit card option, a 3% fee would be included on my bill. Shame on you BMW! A credit card fee is tolerable when a locally owned restaurant adds it to the bill but a highly profitable global business entity such as BMW? That reeks of greed. More

I had a great service experience at San Luis BMW. My car had a fairly complex problem that was difficult to diagnose and took a few days to order parts and resolve. In addition to providing a loaner My car had a fairly complex problem that was difficult to diagnose and took a few days to order parts and resolve. In addition to providing a loaner car, the service department was great about providing updates during the entire process, including a “Thank You” video after everything was completed. The whole process left me feeling valued as a customer. Nice work! More

The staff here are very friendly. Tony has always treated me and my family well. He ensures we get spacious loaner vehicles while services are done on our car. Awesome service, thank Tony has always treated me and my family well. He ensures we get spacious loaner vehicles while services are done on our car. Awesome service, thank you! More

As you can plainly see from the most recent reviews, this place has gone downhill quickly. I contacted them about a vehicle and they were eager to respond with photos, videos etc. Once I finally decided to place has gone downhill quickly. I contacted them about a vehicle and they were eager to respond with photos, videos etc. Once I finally decided to purchase the car, I called them to negotiate the price and they inform me the price is $3000 more than their advertised price. The sales manager informs me they have added ceramic coat and 3m protection. This is about $500 worth of stuff at best. This is what they call the old bait and switch. Used to do it with undercoating, now its ceramic coat. Pretty unscrupulous. More

Always a pleasure to business at BMW of SLO! Today I stopped by to get my key fob checked out and my new license plates atttached and I was in and out in undr a half hour. I call that great se Today I stopped by to get my key fob checked out and my new license plates atttached and I was in and out in undr a half hour. I call that great service! Thank You Diamato! More

Very good customer service as Tony provided thorough detail for my repair and estimates. Thanks! detail for my repair and estimates. Thanks! More

Warmly greeted upon entry to BMW location, they managed service visit respectfully, one person stayed with me from beginning to end. Our household greatly appreciates good customer service...not so easy to service visit respectfully, one person stayed with me from beginning to end. Our household greatly appreciates good customer service...not so easy to find these days. Nice, comfortable, friendly environment and quality team... Thank you! More