BMW of San Luis Obispo

Mitch has set the bar across the board for a perfect customer experience. From the moment I reached out, Mitch was responsive, and extremely knowledgeable in answering my questions. His attention to det customer experience. From the moment I reached out, Mitch was responsive, and extremely knowledgeable in answering my questions. His attention to detail and my satisfaction was beyond compare. Mitch goes above and beyond in every aspect! More

Polite, professional, personable. Got the recall issue fixed and even washed/vacuumed my car! They provided a beautiful loaner in the meantime. Very pleased with the service here. fixed and even washed/vacuumed my car! They provided a beautiful loaner in the meantime. Very pleased with the service here. More

Called the dealership from 200 miles away and I was connected with Paul Woodward. He made my process so easy and simple! You earned a life long customer for life my friend. Thank you for helping me get connected with Paul Woodward. He made my process so easy and simple! You earned a life long customer for life my friend. Thank you for helping me get my wife her dream car! More

I had such a great service experience with Gaige! He was the only one in the service department on a Saturday and there was 7-8 customers he was juggling at one time. He handled it like a BOSS and was able the only one in the service department on a Saturday and there was 7-8 customers he was juggling at one time. He handled it like a BOSS and was able to help everyone and get me in and out very quickly. One of the best customer service experiences I have had at BMW SLO. Thanks Gaige! More

Connor is very Professional and easily accessible by phone, text and video. Very responsive and available to talk and explain things. The car was finished ahead of schedule. The video Connor sent was ve phone, text and video. Very responsive and available to talk and explain things. The car was finished ahead of schedule. The video Connor sent was very helpful in showing the problem with tread and screw embedded in the rear tire and going over what service items had been addressed. More

Something has changed at BMW of SLO. Everything was noticeably more professional and thorough. The video review of the service was a first for me and the general ease of this encounter set the bar for noticeably more professional and thorough. The video review of the service was a first for me and the general ease of this encounter set the bar for future comparisons. More

Conner was great at giving me a time that best suited my Conner was great at giving me a time that best suited my limited schedule and had my car completed quickly as promised. I think the diagnosis video Conner was great at giving me a time that best suited my limited schedule and had my car completed quickly as promised. I think the diagnosis video he sent was very helpful! Great experience. More

Gaige took such great care of me and my car. They were thorough with my car. BMW also Lyfted me home and back since they needed my car needed some extra time. thorough with my car. BMW also Lyfted me home and back since they needed my car needed some extra time. More

Gaige at BMW was extremely helpful and a attentive to the needs of my BMW. It was a very smooth transaction getting my loner car. needs of my BMW. It was a very smooth transaction getting my loner car. More

working with BMW of SLO was a quick and painless process-they diagnosed and repaired my car all in two days, and I was able to pick up my car that second day too process-they diagnosed and repaired my car all in two days, and I was able to pick up my car that second day too More