BMW of San Luis Obispo

1 starHORRIBLE experience! We bought a new BMW M8 and 1 star HORRIBLE experience! We bought a new BMW M8 and traded our 21 BMW 750. We are almost 90 years old and have bought 4 luxury cars from Cardinale 1 star HORRIBLE experience! We bought a new BMW M8 and traded our 21 BMW 750. We are almost 90 years old and have bought 4 luxury cars from Cardinale. 1. They marked up the car 15k over what it was advertised online. 2. They claimed it was a “Factory Executive” vehicle but was just a used car they bought at auction in Arizona. 3. We drove the car to Morro Bay the same day and called back to tell them we did not like it. They said come back in the am and we will work it out but we would “Lose the sales tax” because it was “Transmitted that night electronically” which turned out to be another lie. 4. After all day the next day and exhausting negotiation, with multiple lies, they offered us $120k for a car we paid $188k (with taxes & 13k of financing additions) the day before! 5. We will be 90 years old soon and have the money to not deal with these crooks so we went ahead bought a different 750, kept the trade in and LOST $43000 OVERNIGHT! 6. We were told our original car traded on the M8 had been sold that night. Another lie as it is on their lot now. 7. We spoke to the General manager to be told “It is what it is”. We made multiple attempts to contact Joe Cardinale with no response. I guess this is what the “Cardinale Way” is all about. https://www.bmwofslo.com/vehicle-details/used-2021-bmw-7-series-750i-xdrive-san-luis-obispo-ca-id-40601969 More

Buying a car is no fun and unfortunately, this incident proved it. Started out great by reading some good reviews. Had a few hours before the Niners NFC championship game (painful loss) so I called on an M proved it. Started out great by reading some good reviews. Had a few hours before the Niners NFC championship game (painful loss) so I called on an M6 at BMW of SLO. Worked really well with Mitch, super responsive with pics and videos. Did ample research as the car did have some flaws; 3 bad tires, record damage on CARFAX, etc... but everything else seemed ok so I was willing to negotiate a purchase. Mitch passed me along to his Finance Mgr. and that's when it soured. Proceeded to tell Jose my findings and told him that I would make an offer to see if the offer would be good for both parties. Before I could finish, Jose Interrupted me to say that the price was firm and that it was priced appropriately when compared to the current listing and implied that the price I saw is the price I had to pay in order to get the car. I politely disagreed with him but accepted the fact that it was non-negotiable and stated that I also didn't want to buy in a car bubble. Amazingly enough, he stupidly didn't know what a car bubble was and proceeded to educate me that the price of everything is inflated so as to rationalize his firm and non-negotiable position. I guess that's the industry's environment right now with chip shortage, low supply, and high demand, allowing for brazen car dealer attitudes. It actually took me by surprise as most reviews were good about this dealer. That on me and my naivety. Oh, a few days later, the price of the same car dropped. So much for their non-negotiable position. They felt compelled to use the numbers l888 in their pricing. Wonder why? Coincidence that it's Chinese New Year! BTW- I'm also that person that a snotty salesperson mistreats only to find out later that I've owned many highend BMW, Mercedes, and now a Maserati! Don't let this review keep u from working with Mitch. Just don't be as naive as I was. More

Zero complaints! Connor Morrison was awesome! We take customer service seriously irrespective of the source and BMW of San Luis Obispo has so far met all of our expectations since the purchase of our 201 customer service seriously irrespective of the source and BMW of San Luis Obispo has so far met all of our expectations since the purchase of our 2019 X5 3 years ago. We look forward to continuing these great experiences in the future. More

Great job diagnosing the shifting problem on my 2011 328ix and fixing it! Very professional and friendly service. 328ix and fixing it! Very professional and friendly service. More

I have wanted to purchase a BMW for many years. I finally got to do it. Kevin made this experience absolutely the best. He was professional, extremely knowledgeable and fun! It was great doing bus finally got to do it. Kevin made this experience absolutely the best. He was professional, extremely knowledgeable and fun! It was great doing business with BMW of SLO. I highly recommend Kevin and the entire crew. Thanks so much! More

Thanks again Richard. You guys have always helped me out with my BMW. Great job. with my BMW. Great job. More

Excellent service - friendly, efficient and personal service is great to experience. Thank you, a pleasure to do business with you. service is great to experience. Thank you, a pleasure to do business with you. More

I had my BMW serviced today. Richard was my Service Rep. He was knowledgeable and a straight shooter. It was a great experience. It was efficient and on time. It was a great experience, drop off and pic He was knowledgeable and a straight shooter. It was a great experience. It was efficient and on time. It was a great experience, drop off and pick up. More

I had Richard Heystee as my service representative, he I had Richard Heystee as my service representative, he was very helpful in making sure I was taking care of. He made sure to let me know how my car w I had Richard Heystee as my service representative, he was very helpful in making sure I was taking care of. He made sure to let me know how my car was doing and when it would be done. I appreciate the service he gave me and got my car out very fast, thank you again for taking care of me. Vicky Morones happy BMW owner. More

Kevin was fantastic to work with. He was very patient and answered every question we had. Thank you Kevin for making our car buying experience enjoyable. answered every question we had. Thank you Kevin for making our car buying experience enjoyable. More