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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

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January 25, 2024

John Santos is an excellent service representative. I always feel like John and the team are knowledgeable, professional and honest. More

by HBSMITH890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
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Jan 26, 2024 -

BMW of San Francisco responded

We're glad to know that John and our team at BMW of San Francisco have been able to provide you with knowledgeable, professional, and honest service. Thanks for sharing your positive experience!

January 25, 2024

Vincent was very polite and effective in his communication to explained any service required in the near future. Helped finished the repair while i waited. Asked if any other help needed. More

by IM4716
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam
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Jan 26, 2024 -

BMW of San Francisco responded

We're glad to know that Vincent was able to assist you effectively and efficiently at BMW of San Francisco. We always aim for excellent communication and prompt service. Thank you for your feedback!

January 25, 2024

I love the early morning appointments that gel with my hectic work schedule. Service intake experience was great, rep was transparent and honest and I believe I got the best work done at a great price. More

by SPMCCORMICK888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Hoe
Report | Print
Jan 26, 2024 -

BMW of San Francisco responded

We're glad to know that our early morning appointments and transparent service fit well with your schedule at BMW of San Francisco. Thanks for trusting us with your vehicle's needs!

January 24, 2024

John is great. Car is purring. He helped get me to work with an Uber. Appreciate that. More

by GSOWELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Report | Print
Jan 24, 2024 -

BMW of San Francisco responded

Thanks for sharing about your experience with BMW of San Francisco. John and our team appreciate your business and hope to see you again soon!

January 24, 2024

Very good experience drop off and pickup were easy. Appreciate the uber ride home. Damian was friendly and very competent More

by SOFFAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Fang
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Jan 24, 2024 -

BMW of San Francisco responded

Thank you so much for your excellent review! We are so glad that Damian had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

January 23, 2024

So helpful and accommodating after our accident. We have been using this particular BMW for years and have always had amazing service. Would like to call out Lawrence Ho As being super helpful More

by RFCOHEN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawerence Ho
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

We're so glad to know that our team, especially Lawrence, was able to assist you during such a challenging time. Your continued trust in BMW of San Francisco means the world to us! Thanks for sharing your experience and stay safely on the road!

January 23, 2024

I had no appointment yet my lt. rear tire kept loosing air over the weekend so brought car in at 7am. You had the tire, were able to get the insurance varificaion & approval and I wa More

by MARYKAYSIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 23, 2024

They had all my repair done and I was able to pick up my car on time. My advisor was excellent! More

by YASMINETANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence hoe
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

Yasmine, We're happy to hear our team delivered a great experience and we look forward to seeing you again soon.

January 23, 2024

I have been coming here for service since 2014. I wouldn’t go anywhere else. More

by DELORESCHURCHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du and Da and Damien Fang. Keep them at all costs
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Jan 23, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 22, 2024

Very responsive with calls. Were able to fix the strange issue on the first visit. More

by EPICAUTOMOTIVESF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Jan 22, 2024 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

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