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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

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January 30, 2024

I brought my i3 in to have the passenger side mirror replaced. After I picked the car up I found that the passenger door lock was not adjusted properly and the door flew open several times with my wife More

by GOKAT1
Recommend Dealer
No
Employees Worked With
Christopher Kuehn
Report | Print
Jan 31, 2024 -

BMW of San Francisco responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
January 29, 2024

Very efficient reliable and professional. Nice show room. Friendly staff. Got exactly what I was expecting and was promised. More

by yurasek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dinu Cotoros
Report | Print
Jan 29, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your thoughts on working with Dinu and our team. We're glad to hear we delivered such a great experience!

Helpful
January 29, 2024

It’s clean and easy to make appointments. And people are welcoming and service is good. More

by LUKABILING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Hoe
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Jan 29, 2024 -

BMW of San Francisco responded

Luka, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
January 29, 2024

Really smooth system- everyone from the moment you drive up is professional and service oriented. The man who took my car even moved Mountains to get it washed and vacuumed on a Saturday! Best surprise sin More

by KATEKELLYKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cliff
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Jan 29, 2024 -

BMW of San Francisco responded

Kate, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

Helpful
January 29, 2024

The Dealership is clean, service rep was very helpful in scheduling and solving billing issues. More

by M_SIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Jan 29, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your thoughts on working with Austin and our team. We're glad to hear we delivered such a great experience!

Helpful
January 29, 2024

Chris & team excellent as always. I live an hour away & still come to BMW SF for service. More

by AMEN.CHOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jan 30, 2024 -

BMW of San Francisco responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.

Helpful
January 28, 2024

excellent customer service with clear communication. they set clear expectations and delivered on time. would recommend More

by CHEIKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Guevera
Report | Print
Jan 28, 2024 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

Helpful
January 28, 2024

Service staff has consistently provided me with excellent service. No complaints. Five star service from the service department More

by CE.MORALEJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla
Report | Print
Jan 28, 2024 -

BMW of San Francisco responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
January 27, 2024

Excellent customer service. John is great. I was able to have a loaner for the day. More

by 210512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence
Report | Print
Jan 27, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience.

Helpful
January 27, 2024

BMW SF has Great service and communications. I really appreciate Lucas and his effort to find the issue with my car More

by ckerns49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Jan 27, 2024 -

BMW of San Francisco responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
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