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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

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October 12, 2023

Very disappointed in service, and follow-up. Still waiting for an answer on the repair that may have been caused by the maintenance service. More

by BJAKIN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not comfortable blaming individuals.
Report | Print
Oct 16, 2023 -

BMW of San Francisco responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 06, 2023

Lawrence was great! I delt with him for the second time and it was a smooth process. More

by MRLREEKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence
Report | Print
Oct 09, 2023 -

BMW of San Francisco responded

It's great to hear that Lawrence was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

October 02, 2023

John Santos is a phenomenal service advisor. He cares about his customers and provides high-quality customer support. More

by 2005DEMPSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Report | Print
Oct 03, 2023 -

BMW of San Francisco responded

We're so glad to know that you had a great experience with John here at BMW of San Francisco. We always aim for top-notch customer service! Thanks for your review and support.

September 29, 2023

Service staff communicate service issues clearly through multiple channels- text, phone, video and in person. Work done is top quality. More

by CM_MACGREGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Oct 01, 2023 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2023

Great communication and service, I have never had any issues with SF BMW, would recommend More

by alterego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Oct 01, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 28, 2023

Waited three hours for work to be done for oil change, why reservations beats me More

by COMRANXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Sep 28, 2023 -

BMW of San Francisco responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 28, 2023

Scott Collins is a terrific car consultant. I am on my 4th BMW lease with him. I continue to come back to this dealerships because of his service. He understands what I need from a car, looks More

by LPILZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
scott collins
Report | Print
Sep 28, 2023 -

BMW of San Francisco responded

Thanks for sharing about your experience with BMW of San Francisco. We appreciate your business and hope to see you again soon!

September 28, 2023

Great service! Great communication! Thank you for making a loaner available quickly when we needed it. More

by ASIT.PANWALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 28, 2023 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

September 27, 2023

Service technician was excellent, very informative and efficient. The work done was very neat and clean. More

by KAANWCHIN
Recommend Dealer
Yes
Employees Worked With
Service technician
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Oct 03, 2023 -

BMW of San Francisco responded

Thank you for sharing your positive experience with our BMW of San Francisco team! We hope to work with you again in the future!

September 27, 2023

Their staff is wonderful to deal with no matter what time of day I need to talk to them. They make it easy for me to navigate their departments to exactly where I need to go. Their service is top level. More

by ROBERTDFLORY
Recommend Dealer
Yes
Employees Worked With
John Santos
Report | Print
Oct 03, 2023 -

BMW of San Francisco responded

We truly appreciate your kind feedback, Robert. Our BMW of San Francisco team is always here for you and your automotive needs. We can't wait to serve you again.

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