BMW of San Francisco - Service Center

The problem with my car was complicated and far from routine. The service center worked u til they solved the issue. I appreciate how thoroughly. and diligently the team worked. I will be back in the fu routine. The service center worked u til they solved the issue. I appreciate how thoroughly. and diligently the team worked. I will be back in the future. More

Vincent Lam has been helping me for a few years. He is always up front, honest, and great at customer service. He is such a pleasure to work with! Thank you Vincent! He is always up front, honest, and great at customer service. He is such a pleasure to work with! Thank you Vincent! More

Good service, high-quality staff. One thing, though: I would appreciate it if staff were empowered to offer advice that may not always nickel and dime customers. For example, with <20 One thing, though: I would appreciate it if staff were empowered to offer advice that may not always nickel and dime customers. For example, with <20k miles on my X1, it was apparently time to replace the rear brake pads. I agreed to pay an additional amount to extend the warranty to cover front brake pads in the event that was needed before my lease expired. After the servicing, I was informed that the front brake pads looked good. Had I been offered the opportunity to make the decision to extend the warranty after the evaluation, I could have saved myself around $300. In any event, I’ll be more proactive in the future. But a more efficient evaluation/guidance process would be helpful. More

Service was excellent. I had no problems at all. I would not hesitate to recommend this service center. I had no problems at all. I would not hesitate to recommend this service center. More

Fast, reliable service was provided by the service department. Thanks for John Santos. Appreciate it. department. Thanks for John Santos. Appreciate it. More

I had an emergency where one of my tire was losing air rapidly. The tech checked it out and turns out my tire has a flat. Took my car immediately. Although I had schedule a routine maintenance the foll rapidly. The tech checked it out and turns out my tire has a flat. Took my car immediately. Although I had schedule a routine maintenance the following week, they decide to include service as well. I love they video the inspection of my entire and pointed out their findings on another tire. Although I always trusted BMW, such a great idea doing video of the inspection, I commend BMW! Since I came in late to the shop, a loaner was not available. Thank you for offering an Uber. My car was ready the next day! Thank you for your service. More

Vincent was professional and helpful. I was surprised by the news of my car's cracked of motor mount but was glad that the problem was discovered during this service visit. The repair I was surprised by the news of my car's cracked of motor mount but was glad that the problem was discovered during this service visit. The repair was done quickly , the communication and suggested advice were greatly appreciated. I had my car back quickly and was very satisfied. More

Excellent service that went above and beyond my expectations. Very satisfied with the prompt and courteous service I received expectations. Very satisfied with the prompt and courteous service I received More

Great at explaining the vehicle inspection. The video was an added bonus. Appreciated the quick response and communication throughout the process. The video was an added bonus. Appreciated the quick response and communication throughout the process. More

BMW gave the best service and their prices is very competitive . Their BMW technicians is highly trained and their dealership utilized genuine BWW parts which is important to me. competitive . Their BMW technicians is highly trained and their dealership utilized genuine BWW parts which is important to me. More