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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews

461 Reviews of BMW of San Francisco - Service Center

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February 05, 2024

Very professional and courteous ! On time delivery and the follow up was very good - great team in John and Vincent More

by NANDA.K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent and John Santos
Feb 05, 2024 -

BMW of San Francisco responded

Nanda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John, Vincent, and our team, and we look forward to working with you again.

February 05, 2024

Brain Bader is really helpful, and the dealership is great, complete the process without any issues. More

by Evan
Recommend Dealer
Yes
Employees Worked With
Brain Bader
Feb 05, 2024 -

BMW of San Francisco responded

Evan, Thank you so much for your kind words for Brian, and for taking the time to leave us this wonderful feedback!

February 05, 2024

Quick response time. Answered all questions. Very flexible and accommodating. Service turnaround was quick and without issue. More

by JG26UB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent R(?)
Feb 05, 2024 -

BMW of San Francisco responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

February 04, 2024

Vincent was an excellent service advisor and helped take care of me and my X5! Was very communicative and kept me updated through the day while my car was being worked on. Would return to BMW of SF for serv More

by ROSENJAZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam
Feb 05, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Vincent delivered such a great experience!

February 03, 2024

Always very responsive, courteous and willing to help people as best they can. Followed up via txt and call. More

by NATEHALSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 05, 2024 -

BMW of San Francisco responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

February 02, 2024

It was great. I'm starting to think that BMW SF has a better service department than the others. I've had a great experiences here. More

by MITCHELL.MIKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 03, 2024 -

BMW of San Francisco responded

Mike, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you for choosing BMW of San Francisco, we look forward to having you as a valued customer for many years to come!

February 02, 2024

Great customer service. I had a flat tire cost by a pothole, and I was in desperate need to get it fixed so I could drive to meetings. I was immediately accommodated and rec More

by DAH94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience!

February 02, 2024

John is an excellent advisor. The service and professionalism on this visit were great. Thanks for taking good care of my car. More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in setvice dept
Feb 02, 2024 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

February 01, 2024

Came in for service work for my BMW X5. Always worked with Lucas, great explanation of work needing to be done and always such a pleasant experience from the drop off to car loaning service More

by ICOROWENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas DU
Feb 02, 2024 -

BMW of San Francisco responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.

February 01, 2024

Carl Chenault was very knowledgeable of the options and the historical context. I’ve worked with Carl for several car purchases in the past and is a trusted advisor. Michael Wade was very helpful and p More

by JABRAMS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Chenault
Feb 02, 2024 -

BMW of San Francisco responded

We are very happy to hear that Carl and Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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