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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

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October 27, 2023

Tire Service had a quick turnaround and John Santos was helpful and responsive throughout the whole process. More

by Jonathan T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John santos, Joe Shaghasi
Report | Print
Oct 27, 2023 -

BMW of San Francisco responded

Thank you, Jonathan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.

October 26, 2023

Second time at this location for my annual service and they did an excellent job. More

by Nitish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Oct 26, 2023 -

BMW of San Francisco responded

Thank you for taking the time to share your feedback with us. Joe and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 26, 2023

Great personal service and knowledgeable staff to deal with any issues….we were not aware of the baby safety feature on the rear left door….Lucaxs showed us immediately! TY! More

by DEIDREDOESFLOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Oct 26, 2023 -

BMW of San Francisco responded

Deidre, Thanks for sharing your thoughts about your experience with BMW of San Francisco. Lucas and our team appreciate your business and hope to see you again soon!

October 24, 2023

Vincent Varilla was excellent-I was referred to him by my mechanic for some warranty work and was extremely pleased on the customer service. More

by GKIYO00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla
Report | Print
Oct 24, 2023 -

BMW of San Francisco responded

It's great to hear that Vincent was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

October 23, 2023

Austin Smith provided excellent service. The car was completed in the time allocated and communication was good throughout the day. More

by EDMUNDOFLITTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Report | Print
Oct 23, 2023 -

BMW of San Francisco responded

Edmund, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

October 23, 2023

Excellent service, car was done when promised with no issues. Very helpful service write took care of my car recall. More

by Luisespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent lam
Report | Print
Oct 23, 2023 -

BMW of San Francisco responded

Luis, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 20, 2023

My Service Advisor, Chris, did a great job of answering all of my questions and describing my options. My Service Technician, Sabrina, sent an excellent video reviewing her findings in a very clear and he More

by JOELVDAMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Kuehn, Sabrina
Report | Print
Oct 20, 2023 -

BMW of San Francisco responded

Thanks for sharing your thoughts about your experience with BMW of San Francisco. We appreciate your business and hope to see you again soon!

October 20, 2023

Great service. The service representative was great. However, I wouldn't buy a car from this dealership. More

by GNSANFRANCISCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lucas in service
Report | Print
Oct 20, 2023 -

BMW of San Francisco responded

We appreciate your feedback on our service team at BMW of San Francisco! We're sorry to learn that you wouldn't consider purchasing a car from us, and we'd love the opportunity to improve upon this aspect. Thanks for taking the time to share your thoughts.

October 19, 2023

Didn’t really wash the car, only did the required maintenance work, lots stain on the car More

by KY_739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
Report | Print
Oct 20, 2023 -

BMW of San Francisco responded

Hello, I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience next time. I hope you'll consider reaching out to me at your earliest convenience as I'd like the opportunity to make this right and work on earning your trust back. Thank you, Christian Marmolejo Service Manager 628-235-1171

October 18, 2023

Nothing wrong who helped me for the service. Only One way for Uber ride! No coupons for service etc. More

by YIITDENIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas du
Report | Print
Oct 19, 2023 -

BMW of San Francisco responded

I'm disappointed to see that you aren't fully satisfied. I would appreciate the opportunity to discuss your concerns and make sure they are properly addressed. I hope you'll consider reaching out to me when you have a moment. Thank you, Christian Marmolejo Service Manager 628-235-1171

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