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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

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October 28, 2023

My service tech was communicative and responsive throughout the entire process. I appreciated the fact that they provided me a loaner while my car was being repaired. More

by JET_V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 28, 2023

Misdiagnosed our problem and charged over $2k for work that didn’t fix it. Problem remained. We went to a local shop that fixed it for $600 more. More

by ALEX@SLUSKY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
Report | Print
Oct 31, 2023 -

BMW of San Francisco responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, Alex, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 28, 2023

The Service Team went above and beyond to return my car and fixed everything that needed to be done. More

by DWAGUILAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam, Christopher Kuehn, Joe Shaghasi
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

October 28, 2023

The customer service is professional, knowledgeable and courteous. Everyone with whom I spoke was professional and helpful. More

by DUCKWORTH.LOUISE DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 28, 2023

Great service and excellent communication- also my car was in great shape afterwards, so no complaints More

by CYNBAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

October 28, 2023

Courteous service/sales team and great communication given from start to finish of my service process. More

by LEANNEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 28, 2023

Excellent customer service. Always keeping me informed of progress and updates. Offering me transportation to and from the service center. More

by WBROWN5153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.

October 28, 2023

Vicent, the service advisor was great and very efficient. He had very good an clear communications during the course of the servicing. Car also came back cleaned nicely. thanks More

by MIKE.DAI
Recommend Dealer
Yes
Employees Worked With
vincent
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vincent met your expectations. Thank you again for choosing BMW of San Francisco, Mike, we look forward to having you as one of our valued customers for many more years to come!

October 27, 2023

Paul was super helpful, kind and got us into the service department at the last minute to get us a new tire. More

by NANCYWEST2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Oct 30, 2023 -

BMW of San Francisco responded

Thank you so much for your kind words, Nancy, and for taking the time to leave us this wonderful feedback!

October 27, 2023

Our service rep is very courteous, friendly, and efficient. Car is always ready when promised. Whole operation at BMW of SF is top notch! More

by IOAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Kuehn
Report | Print
Oct 27, 2023 -

BMW of San Francisco responded

We're delighted to know you've had a positive experience with our team at BMW of San Francisco! We always aim for efficiency and friendliness in our service. Thanks for the great review, we appreciate it! See you again next time.

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