BMW of San Francisco - Service Center

Horrible Services. They give false promises, I am still waiting for a Wheel Cap and for BMW of San Francisco to fix my roof. I would not advise going there, they are ju They give false promises, I am still waiting for a Wheel Cap and for BMW of San Francisco to fix my roof. I would not advise going there, they are just going to get you in and out and they treat you like you are just a number. Poor services. More

Vincent and John S are always very helpful and quick to get my car back to me. get my car back to me. More

Vincent Varilla is my advisor and he ALWAYS does an amazing job of explaining and walking me through the service process. I have been a satisfied customer of BMW San Francisco for 15+ years and I highl amazing job of explaining and walking me through the service process. I have been a satisfied customer of BMW San Francisco for 15+ years and I highly recommend them. More

I appreciated the help. The car was delivered in perfect shape. Thank you for everything. The car was delivered in perfect shape. Thank you for everything. More

When I was at the center everyone seemed friendly and helpful. All the text messages with video walkarounds pointing out particular problems with the car were very helpful, too. I paid my bill and lef helpful. All the text messages with video walkarounds pointing out particular problems with the car were very helpful, too. I paid my bill and left, but then I decided to check my records and found that they offered me a coolant flush even though it has been already flushed at this very center less than a year ago, and I just trusted them. Of course I get numerous of automated emails from them begging me to leave 10/10 and call or text if I have any problems, which I did. I exchanged texts with Paul Pappas for several weeks trying to get an explanation why the flush was offered to me in the first place, and I was told several times that 'everyone is aware of my request there', 'decision makers are out of town'. Things only changed after I left 3/10 review, and then I was reached out by Vincent, the advisor that proposed the flush, he was very apologetic and claimed that he's going to send the refund check right away and offered me a detail next time I am visiting the center. It's been a couple of days and I haven't received the check yet, so can't really tell if they keep up their promises, but the whole situation could have been resolved way more gracefully, let alone not offering me the same service I did there before. I'd say for your own good make sure you're aware of service timings before bringing in your car to routine maintenance, so they won't upsell you something you don't really need. More

I don't think anyone really enjoys having to take their car in for servicing, but I actually enjoy taking my car to BMW of San Francisco. The appointment system is easy and they always have a lot of avail car in for servicing, but I actually enjoy taking my car to BMW of San Francisco. The appointment system is easy and they always have a lot of availability. Checking in is a breeze, the technicians are top notch, they know their cars. The communication is great, and they always seem to come in below their initial estimates. The facility is amazing, they have one of the best coffee machines I've seen and it's always great to walk around the showroom floor and check out their beautiful cars. The only problem is my car only needs servicing about once a year, I wish I could come in more often, well kind of! More

Austin was great. He read about our file and ensured a quick turnaround. Car loaner worked out as well! He read about our file and ensured a quick turnaround. Car loaner worked out as well! More

Professional service all around including check in, receiving a loaner, plus the rest of the process working handled very well by Damien Fang. Thank you. receiving a loaner, plus the rest of the process working handled very well by Damien Fang. Thank you. More

Lucas was polite and professional throughout my visit. I would recommend him to anyone who owns a BMW. I would recommend him to anyone who owns a BMW. More

Dominique was prompt and gave me good advice on the maintenance needed. It was seemless and I dropped my card and it was ready in time maintenance needed. It was seemless and I dropped my card and it was ready in time More