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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

Sort by
November 16, 2023

Great overall experience and explanation of what was done. Received a report showing future service needs More

by CLYMLN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Nov 16, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 15, 2023

Christopher is efficient, easy to work with, and friendly. Repair was completed in record time - making my work day that much easier. More

by BONNIE.BRIDGES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kuhn
Report | Print
Nov 15, 2023 -

BMW of San Francisco responded

Bonnie, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Christopher delivered such a great experience!

November 15, 2023

Fast and effective service. Service advisor is knowledgeable and courteous. Location is just right for me. More

by MMOKCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam
Report | Print
Nov 15, 2023 -

BMW of San Francisco responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.

November 15, 2023

Was a quick visit to service was taken care with my flat tire and when I picked up my car it was washed and vacuumed and ready to go More

by NYOMIBALATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Nov 15, 2023 -

BMW of San Francisco responded

Thanks for sharing about your experience with BMW of San Francisco. Joe and our team appreciate your business and hope to see you again soon!

November 15, 2023

I have had to come 4 times to have the problem fixed and 2 weeks later it is an issue again. It took months to get my car in. I am dissatisfied. More

by COURTCOHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
Report | Print
Nov 17, 2023 -

BMW of San Francisco responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 14, 2023

Outstanding service team, very thorough , and Lawrence Ho always explains everything, I appreciate him a lot!! More

by CHEFK27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Nov 14, 2023 -

BMW of San Francisco responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you for choosing BMW of San Francisco, we look forward to having you as a valued customer for many years to come!

November 14, 2023

I appreciate the professional services. All the arrangements are excellent, especially the home delivery service. More

by YAOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacus
Report | Print
Nov 14, 2023 -

BMW of San Francisco responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

November 14, 2023

John is most proactive, helpful and positive. He always makes me feel heard and addresses every issue prudently. He gets an A+ for his customer service! More

by A.RIXON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Nov 14, 2023 -

BMW of San Francisco responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2023

Vincent Lam is my go-to Service Advisor at BMW of San Francisco - knowledgeable, courteous, and always the consummate professional! More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam
Report | Print
Nov 13, 2023 -

BMW of San Francisco responded

We're delighted to know that Vincent has been a reliable and professional advisor for you at BMW of San Francisco. Thanks for the review!

November 13, 2023

Your assistant service manager, Chris Kuehn is outstanding. I had a problem that needed to be immediately fixed, and he made an appointment for early the next day. He checked everything after the More

by LYNCH_SPMKT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kuehn
Report | Print
Nov 13, 2023 -

BMW of San Francisco responded

We're glad to know that Chris was able to assist you promptly and efficiently at BMW of San Francisco. Ensuring our customers' vehicles are in top shape is a priority for us, so we appreciate your feedback!

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