BMW of San Francisco - Service Center

The service experience was clean, straightforward and the communication from the dealership was crisp. Service and detail on the service inline with expectations. The effort by the dealership to make this communication from the dealership was crisp. Service and detail on the service inline with expectations. The effort by the dealership to make this as simple as possible really shown through. More

Efficient. Didn't try to sell me unnecessary repairs. Honest. Very prompt and attentive. Returns text promptly. Didn't try to sell me unnecessary repairs. Honest. Very prompt and attentive. Returns text promptly. More

Fast and professional service. Very clear communication. Convenient location. I enjoyed my visit to this place. Very clear communication. Convenient location. I enjoyed my visit to this place. More

Christopher was great ! Clear communication on work recommendations. Best experience yet, been coming here 6 years. Clear communication on work recommendations. Best experience yet, been coming here 6 years. More

Took two full months for repair. Extended period with little communication. Car still not completely clean after detailing - car still has adhesive on the paint from where the back p Extended period with little communication. Car still not completely clean after detailing - car still has adhesive on the paint from where the back passenger window was replaced. SF BMW could not satisfy original loaner car request, finally got a loaner shortly before the car was completed. When I couldn’t pick up the car on the Friday it was completed, I was advised by the service tech that SF BMW was open on the weekend - made the trip in on Sunday only to be told I couldn’t take the car because they couldn’t find the ‘paper work’. Had to wait until Monday to get the car. Overall unsatisfactory experience. More

Very pleased with the communication of expected services, services recommended based on mileage, and the ease of getting the necessary services done. Also the 3-year oil change plan is competitively priced! services recommended based on mileage, and the ease of getting the necessary services done. Also the 3-year oil change plan is competitively priced! More

Accept night tow in. Act quickly to find the problem. Specialized personal services. Fee very comfortable. Act quickly to find the problem. Specialized personal services. Fee very comfortable. More

Austin is great! He proactively reaches out and sets a high bar of expectation, which he continually meets. I appreciated his work, and I would come back if all He proactively reaches out and sets a high bar of expectation, which he continually meets. I appreciated his work, and I would come back if all service is that good. More

Great experience for my first service. They detailed my x5 came out beautifully. Nice waiting area They detailed my x5 came out beautifully. Nice waiting area More

Austin Smith is always professional, polite, and accommodating of my service needs. Service department is very well organized. accommodating of my service needs. Service department is very well organized. More