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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

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November 24, 2023

Vincent was great. Staff were great. That said, it took several tries to get the diagnosis right. Appreciated being kept in the loop and the extra steps taken. More

by TEDDYDDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam
Report | Print
Nov 26, 2023 -

BMW of San Francisco responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vincent met your expectations. Thank you for choosing BMW of San Francisco, we look forward to having you as a valued customer for many years to come!

November 23, 2023

Fantastic service! Couple of exterior trim parts were replaced under warranty without fuss. Also had a nagging interior rear hatch noise diagnosed and fixed. Well done More

by M638CSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Nov 26, 2023 -

BMW of San Francisco responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2023

Always great, personal experience from the time I arrive until I leave. I feel valued and my patronage appreciated. More

by MICKINEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one in the sales department
Report | Print
Nov 23, 2023 -

BMW of San Francisco responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 23, 2023

On time service. The estimate of the cost was correct. Got everything done in a timely manner. Staff was great. More

by PAULFEIGENBAUM453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kuene
Report | Print
Nov 26, 2023 -

BMW of San Francisco responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Paul, and we're happy to hear that we met your expectations. Thank you for choosing BMW of San Francisco, we look forward to having you as a valued customer for many years to come!

November 22, 2023

I asked Lucas Du to have my vehicle serviced early in the day and he had it for me well before lunch… More

by BRUCECOLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas du
Report | Print
Nov 23, 2023 -

BMW of San Francisco responded

Bruce, It's great to hear that Lucas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

November 22, 2023

Lucas is always helpful and pleasant to work with! The process is smooth and professional. More

by SAMAHA.HART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Nov 23, 2023 -

BMW of San Francisco responded

Samaha, Thank you for your business and this review. We're happy to hear Lucas and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2023

Cody was right on time, knew what he was doing, passionate about BMW;s and had a pleasant attitude. More

by MARTYJH1130
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody ?
Report | Print
Nov 23, 2023 -

BMW of San Francisco responded

Marty, We are very happy to hear Cody provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 22, 2023

Reliable service, they warranty their work. Always ready on time, they consistently check the vehicle to find items needing attention before it becomes a problem. Highly recommended. More

by STEVEN.BROKKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris kuehn
Report | Print
Nov 23, 2023 -

BMW of San Francisco responded

Steven, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

November 21, 2023

Fantastic service advisor Austin! Also, the concierge team that provided the loaner is fantastic as well. Keep it up everyone and thanks for addressing the issues for the car in a tim More

by ALI.RIZVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Report | Print
Nov 21, 2023 -

BMW of San Francisco responded

Ali, it's great to hear that Austin and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

November 21, 2023

Excellent, work was done as promised, staff was professional, loaner car was provided to me and all was a great experience! Thank you BMW of SF! More

by ARTJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy, service advisor and Vincent, service advisor
Report | Print
Nov 21, 2023 -

BMW of San Francisco responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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