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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews

461 Reviews of BMW of San Francisco - Service Center

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December 09, 2023

The service department in San Francisco always meet my expectations. Great service and my service technician John always made sure my car is up to date with what it needed to be done. Thumbs up! More

by LORENA.MINGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos, Joe Shaghasi
Dec 10, 2023 -

BMW of San Francisco responded

Lorena, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John, Joe, and our team, and we look forward to working with you again.

December 08, 2023

Quick, friendly, professional service! A pleasure to do business with BMW of San Francisco always! More

by 76NIKNAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Smith
Dec 08, 2023 -

BMW of San Francisco responded

Hi, thank you for the five-star rating! We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2023

Vincent again was so amazingly helpful and attentive to my request I look forward to always keeping my BMW X3 tuned up with your amazing team @SFBMW Happy holidays to SF BMW More

by SOLORIOELECTRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent L
Dec 08, 2023 -

BMW of San Francisco responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.

December 08, 2023

Dependable, professional and friendly. John Santos was great to work with and had great skills. He was knowledgeable and courteous. More

by BETH452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Dec 08, 2023 -

BMW of San Francisco responded

It's great to hear that we were able to help you out, Beth. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

December 08, 2023

I can always rely on the work being done properly and timely manner. My service manager is always very helpful More

by CAMIKE415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Guevara.
Dec 08, 2023 -

BMW of San Francisco responded

We're glad to know that you can always rely on our team at BMW of San Francisco for timely and proper work. We'll pass your compliments along to the service manager! Thanks for sharing your experience with us.

December 08, 2023

Service was done in a timely manner. Damien was a great help, answered all my questions and very knowledgeable. More

by RH609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Fang
Dec 10, 2023 -

BMW of San Francisco responded

Thank you for your business and this review. We're happy to hear Damien and our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

December 08, 2023

This is my first BMW purchase. The dealership forgot to put the registration sticker inside my vehicle. I didn’t notice for almost two weeks and had to pay the DMV to creat More

by deniz.garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No additional names
Dec 08, 2023 -

BMW of San Francisco responded

We're sorry to hear this and apologize for any inconvenience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 08, 2023

Always there when you need them. Nice customer service. The service department is always caring about the customer’s concerns and do their best to address the issues. More

by TAYARANi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Dec 10, 2023 -

BMW of San Francisco responded

Tayarani, Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

December 08, 2023

Excellent customer service. Fast, friendly and helpful. Answered all my questions and assisted me with all my concerns. More

by AVELASQUEZ81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Dec 08, 2023 -

BMW of San Francisco responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing BMW of San Francisco, we look forward to having you as a valued customer for many years to come!

December 07, 2023

Brought my car and readjusted the sensors, and when I got back to my car after traveling still kept going off on my i4 More

by JOHNNIELSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Dec 08, 2023 -

BMW of San Francisco responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Dec 08, 2023 -

JOHNNIELSEN responded

It would be great to have a more private option throughout this process. Also my email was incorrect but still got to me I couldn't reply until I matched the incorrect email. Details matter! No one wants to go back and forth with their dealership. No time to spend on a car issue when its got under 5000 miles on it.

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