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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews

461 Reviews of BMW of San Francisco - Service Center

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December 12, 2023

Best service in the peninsula. I drive to SF from Menlo Park bc of the service More

by MICHAEL BINDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Dec 12, 2023 -

BMW of San Francisco responded

Thank you so much for your excellent review, Michael! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

December 12, 2023

Very good personal attention and excellent service with the digital delivery of a descriptive car diagnostic report. Thank you. More

by VCTRGODINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Dec 12, 2023 -

BMW of San Francisco responded

We're glad to know you appreciated the personal attention and excellent service from our team at BMW of San Francisco. We always aim for transparency with our digital diagnostic reports!

Dec 12, 2023 -

BMW of San Francisco responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 12, 2023

Very easy to work with. Smooth process and friendly service. They also accommodated a special request without pushback More

by JOHNO990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Dec 12, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 11, 2023

Staffs are courteous pretty efficient and service advisor Damien is very helpful and efficient. My spare key never works and he found out that key wasn’t belong to me in the first place. Ordered a new key t More

by VICTORIAWONG88
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Dec 11, 2023 -

BMW of San Francisco responded

Victor, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Damien met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

December 11, 2023

Great service as always very efficient and organized. No waiting and love the free Uber rides. More

by KARENOLIVIA523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Dec 11, 2023 -

BMW of San Francisco responded

Karen, It's great to hear that John was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

December 11, 2023

Lawrence in the service department was excellent. He and the whole team took fantastic care of me and kept me up to date on the status of my repair. More

by TALKWJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Hoe
Dec 11, 2023 -

BMW of San Francisco responded

Thanks for sharing your thoughts about your experience with BMW of San Francisco. Lawrence and our team appreciate your business and hope to see you again soon!

December 11, 2023

It was a busy day in the service center, the check was good, I asked to replace wipers, when I bought the car last year the wipers didn't work, wasn't cleaning, they asked me to pay, which is fine, but th More

by KAREEM9K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Dec 11, 2023 -

BMW of San Francisco responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 11, 2023

Both Vincent and Joe were quick to help me and were very helpful, professional, knowledgeable and friendly. The same goes for the individual who helped me with the loaner for the day. More

by DIANEPCRAGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla, Joe Shaghasi
Dec 11, 2023 -

BMW of San Francisco responded

Diane, Thank you for taking the time to share your thoughts on working with Joe, Vincent, and our team. We're glad to hear we delivered such a great experience!

December 11, 2023

Everyone in the service department was helpful and expeditious in getting things done, from picking up loaner to returning and getting vehicle. More

by tchale.sf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence , Joe Shaghasi
Dec 11, 2023 -

BMW of San Francisco responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 11, 2023

Great service. Staff is always friendly and helpful. I always choose to come back to this dealership. More

by Grantfong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Dec 11, 2023 -

BMW of San Francisco responded

Grant, Thanks for sharing about your experience with BMW of San Francisco. We appreciate your business and hope to see you again soon!

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