BMW of San Francisco - Service Center

John santos always gives the best customer service. I was late for my appointment, and he accommodated me anyway and gave me a fantastic loaner car. I was late for my appointment, and he accommodated me anyway and gave me a fantastic loaner car. More

Attentive, thorough, expensive service; offers very good and frequent communications before, during and after service. and frequent communications before, during and after service. More

Excellent service! I can count on John S. to take care of all the details. The outside team of the service dept is consistently caring and professional. Overall it’s I can count on John S. to take care of all the details. The outside team of the service dept is consistently caring and professional. Overall it’s a Great team! The digital delivery of a descriptive car diagnostic report is very cool - especially when it reports my car is in great shape! More

Good service. Little wait time. Made things very easy for me. Did a good job explaining the services. Little wait time. Made things very easy for me. Did a good job explaining the services. More

I've always had great service for my BMW but the last service was not great. My car had to stay an extra day for a repair which was fine, but when I called to ask when it would be ready, I was told sever service was not great. My car had to stay an extra day for a repair which was fine, but when I called to ask when it would be ready, I was told several times someone would call me back to let me know it's status. I had to call 5 times during the day and nobody would call me back. Finally, I had to go down to the dealership to talk to someone in person just to find out my car service was complete. I have no idea why their customer service communication completely broke down, but it was super frustrating. Hopefully a one off issue. More

Service was great and efficient. John was great to work with and I highly recommend them John was great to work with and I highly recommend them More

Everything went smoothly. My car was serviced, washed. I was provided free transportation to my work after dropping off my car. My car was serviced, washed. I was provided free transportation to my work after dropping off my car. More

Vincent and the entire team are so helpful, and I felt they have great integrity. Great experience.! Thank you. they have great integrity. Great experience.! Thank you. More

They are straightforward and easy to work with. When they recommended a set of service I was able to ask them what was required and what was optional so I could choose to only spend money on the cr When they recommended a set of service I was able to ask them what was required and what was optional so I could choose to only spend money on the critical maintenance. As with any dealership repairs are quite expensive but I have the confidence that my car is well taken care of. The complimentary Uber ride while I waited was also nice. More

They have good systems for intake, providing information, and supporting you in getting the car back. Goes smoothly and car looks beautiful afterwards! and supporting you in getting the car back. Goes smoothly and car looks beautiful afterwards! More