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BMW of San Francisco - Service Center

San Francisco, CA

4.7
461 Reviews
Call Service Center (628) 235-1200

461 Reviews of BMW of San Francisco - Service Center

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December 29, 2023

They are very responsive and accommodating; also, they were both very professional and very nice. More

by DGIOIOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember their names
Report | Print
Dec 31, 2023 -

BMW of San Francisco responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 29, 2023

BMW of SF provides great service and timely reminders on my car’s routine maintenance. I also got a courtesy loaner vehicle which is very convenient while they are servicing my car. Service personnel are More

by wckam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Guevara
Report | Print
Dec 31, 2023 -

BMW of San Francisco responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 28, 2023

BMW of San Francisco is the best! The service is always excellent and I was feel taken care of. More

by MARTINEBONILLA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Dec 28, 2023 -

BMW of San Francisco responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 27, 2023

BMW of SF service center does not provide free car wash services on Saturday which is bad for people who need to work in the weekdays and only available to bring in the car for services on Saturday. This i More

by HUANG_ANITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
Report | Print
Dec 28, 2023 -

BMW of San Francisco responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 27, 2023

Wasn't able to resolve the specific check engine light issue that I requested about. More

by MING_SIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher, Joe Shaghasi
Report | Print
Dec 28, 2023 -

BMW of San Francisco responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 04, 2024 -

MING_SIU responded

I have you my email, but I haven't heard from anyone.

Jan 05, 2024 -

BMW of San Francisco responded

Ming, I regret to see your dissatisfaction with your recent visit. I would appreciate the opportunity to discuss your experience with you in further detail. At your convenience, please contact me. I look forward to hearing from you. Christian Marmolejo - Service Manager - 628-235-1171

December 27, 2023

Always great work and service. Very prompt and responsive. I know that I can count on them to quickly diagnose and resolve issues More

by DPRENTERPRISES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Dec 27, 2023 -

BMW of San Francisco responded

We're delighted to know that you can always count on our team at BMW of San Francisco for prompt and efficient service. Thanks so much for your positive feedback! We will see you again next time.

December 26, 2023

service itself went above and beyond, but it would be better notification of service status (including its finish) needs automation More

by CMCOHSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Dec 26, 2023 -

BMW of San Francisco responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Dec 26, 2023 -

BMW of San Francisco responded

Thanks for your feedback! We're glad to know you were pleased with our service at BMW of San Francisco. Your suggestion about automating notifications is appreciated and we'll certainly look into it. Safe travels!

December 26, 2023

Courteous professional service that gets the job done right. The whole experience is very pleasant More

by JFK2747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Report | Print
Dec 27, 2023 -

BMW of San Francisco responded

It was our pleasure to assist you. Thank you from all of us here at BMW of San Francisco!

December 26, 2023

Very good service well taking care customer and my car . Highly recommend BMW San Francisco Best service More

by ONEWAANSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good, Joe Shaghasi
Report | Print
Dec 26, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Dec 26, 2023 -

BMW of San Francisco responded

We're delighted to know you had a great experience with us at BMW of San Francisco! Thanks for recommending our service, we appreciate it. Safe travels in your BMW!

December 25, 2023

Quick and efficient. Still as a dealer it’s expensive for service but that is the way it is. Nice lounge and if you need quiet, there are sofas upstairs to sit and work i More

by JOHNMICHAEL.REYES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Dec 26, 2023 -

BMW of San Francisco responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

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