BMW of San Francisco - Service Center

Apart from the service representative, Austin, every interaction with this service dept leaves me wondering if it was a mistake to buy a BMW. From inconsistent reports and estimates for repairs, to unr interaction with this service dept leaves me wondering if it was a mistake to buy a BMW. From inconsistent reports and estimates for repairs, to unreturned phone calls, grossly inflated pricing and a general sense of mistrust, I doubt if I will be a return customer. More

Very good service from your service advisor Laurence Hoe. Keep up the good work as always. Keep up the good work as always. More

Focused on survey but the service took way too long and on a higher priced side on a higher priced side More

Car was returned from service with adhesive residue where repairs were made, under inflated tires and still waiting on update on headlamp repair. Repeated calls and text messages to service advisor and super repairs were made, under inflated tires and still waiting on update on headlamp repair. Repeated calls and text messages to service advisor and supervisors regarding concerns were never returned. More

Good to great customer service and it’s good experience over all in that visit over all in that visit More

They were professional, flexible and attentive to all of our questions. Highly recommend partnering with David Stephens! our questions. Highly recommend partnering with David Stephens! More

Extremely professional service. They not only performed the work in a timely way, but also returned the car freshly washed and spotless. They not only performed the work in a timely way, but also returned the car freshly washed and spotless. More

The whole process was quick and easy and everyone was curteous and helpful. I would definitely recommend BMW of San Francisco curteous and helpful. I would definitely recommend BMW of San Francisco More

Fast friendly service. Good communications through text. Convenient location. Loaners and/or Uber for local transport while car is being serviced. Good communications through text. Convenient location. Loaners and/or Uber for local transport while car is being serviced. More

Smooth operation. Vincent and other people helping me are all wonderful. I am very happy with the service. Vincent and other people helping me are all wonderful. I am very happy with the service. More