BMW of San Francisco - Service Center

My wife brought the car in very dirty and when I picked it up it was very clean it up it was very clean More

Our sales person was nice enough. The vehicle was priced very well, that was the best part. The service in general was less than satisfactory. I went back to purchase another car a mo The vehicle was priced very well, that was the best part. The service in general was less than satisfactory. I went back to purchase another car a month later and address issues with the first one. My family and I stood 10 minutes at front desk without being helped. After being acknowledged, we had to go get food and come back because they weren’t ready to help us, though I had set an appointment. The manager I spoke to the week prior, changed his tune about how we would solve the issues with the first car (would do what he said IF I bought again) All in all, they have good prices and good inventory, but the professionalism isn’t there. I bought the second car at Audi the following day with much better customer service. More

Great dealership experience. John S walked through everything that they were going to service on the vehicle, answered any questions, and made sure all items were taken care of. John S walked through everything that they were going to service on the vehicle, answered any questions, and made sure all items were taken care of. More

My left rear tire was punctured and leaking. Fortunately, Vincent has been my trusted BMW SF service advisor for many years. He evaluated this time sensitive situation, brainstormed repair and t Fortunately, Vincent has been my trusted BMW SF service advisor for many years. He evaluated this time sensitive situation, brainstormed repair and transportation options, and took care of the tire and other pending maintenance services. More

Good service with clear explanation of the issues in the car, timeline communication of the service as well. car, timeline communication of the service as well. More

Fast, reliable and honest service! Would definitely be coming back! Great job by all the people involved! Would definitely be coming back! Great job by all the people involved! More

It was easy to schedule the appointment, they were responsive and provided clear details and video of the car evaluation - excellent service! responsive and provided clear details and video of the car evaluation - excellent service! More

Vincent was very prompt and kept me up to date on everything that was happening with my car. The turnaround time was also very fast. I appreciate the great service. everything that was happening with my car. The turnaround time was also very fast. I appreciate the great service. More

I really appreciate Lucas and the excellent customer service and attention he provides! Thank you service and attention he provides! Thank you More

Everyone was extremely nice, friendly and helpful. Big shout out to John santos and Austin! Big shout out to John santos and Austin! More