BMW of San Francisco - Service Center

The overall servicing experience was seamless, from booking an appointment to dropping and collecting the car and settling the charges (I am under a prepaid maintenance contract, but even by that stand booking an appointment to dropping and collecting the car and settling the charges (I am under a prepaid maintenance contract, but even by that standard the it was a seamless CX). In particular, Lawrence was extremely helpful. In addition to walking me through the process of servicing the car, he also patiently and insightfully answered quite a few questions I had about how to get the best of out my car. More

Service completed on time. Thank you. Loved the complimentary car wash. Thanks again. Thank you Thank you. Loved the complimentary car wash. Thanks again. Thank you More

My experience - as usual - has been nothing less than stellar. My 2017 540i has been serviced exclusively at this service center and as a result, the machine ticks like a well-wound watch. Remember: you stellar. My 2017 540i has been serviced exclusively at this service center and as a result, the machine ticks like a well-wound watch. Remember: you get what you pay for. Vincent Lam and the rest of the crew always deliver. Life "ain't" perfect and neither is service, but it is never from a lack of trying. 5+ from me! More

Had a great experience. Got an appointment the same day and my car back in 48 hours. Fredy was great! - Super helpful and responsive. Got an appointment the same day and my car back in 48 hours. Fredy was great! - Super helpful and responsive. More

I regret to express my dissatisfaction with the service provided by Austin Smith, my BMW service advisor. Throughout my interactions, I have observed a lack of professionalism, characterized by a failure t provided by Austin Smith, my BMW service advisor. Throughout my interactions, I have observed a lack of professionalism, characterized by a failure to return calls and text messages promptly. Additionally, I have concerns about the honesty and reliability of the information provided. Regrettably, Mr. Smith has not demonstrated a thorough understanding of automotive issues, impacting the quality of advice offered. I believe effective communication and expertise are crucial in a service advisor role, and I have unfortunately experienced shortcomings in these aspects. I hope that sharing this feedback will contribute to the improvement of service standards. It is my sincere expectation that the necessary measures will be taken to address these concerns and enhance the overall customer experience. More

Scheduled a 12:30pm appointment 7+ days out. Arrive and Service Manager is at lunch until 1:45pm, but no one tells me that when I pull in. I finally receive a call from him at 1:45 saying he is Arrive and Service Manager is at lunch until 1:45pm, but no one tells me that when I pull in. I finally receive a call from him at 1:45 saying he is scheduling the car now- why bother making an appointment if total time is 3 hours in the dealership? Shocked to hear prices raising from $225/hr to $340/hr for labor still being blamed on 'covid.' Exuberant prices for subpar service that didn't even include a carwash or vacuum. Cannot recommend this dealer as I've been to others that are far superior. More

Great dealership. Austin was excellent and thorough in explaining the work done. He also was helpful in ensuring i received all available promotions. Austin was excellent and thorough in explaining the work done. He also was helpful in ensuring i received all available promotions. More

I have full confidence in the service agents (Austin) to take care of both my emergencey and scheduled services for the longevity of this beautiful 2011 328i. I much prefer the smaller grill. take care of both my emergencey and scheduled services for the longevity of this beautiful 2011 328i. I much prefer the smaller grill. More

Excellent service and on time delivery of the car, and it pas clean ! Super happy, as always. pas clean ! Super happy, as always. More

John at the service department was a pleasure to work with. He got me in and out quickly. with. He got me in and out quickly. More