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BMW of San Francisco
San Francisco, CA
612 Reviews
BMW of San Francisco is the leading BMW dealer in Northern California. Our huge inventory of New & Certified Pre-Owned vehicles is second to none. Visit our friendly staff at our Howard St. location for a hassle-free buying or leasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:30 AM - 7:00 PM
Wednesday 9:30 AM - 7:00 PM
Thursday 9:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 AM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 612 reviews
September 27, 2023
Everything was great. Christopher Kuehn always makes the experience with service easy and he communicates every step of the way. I had the X5 detailed also and it looks gr Christopher Kuehn always makes the experience with service easy and he communicates every step of the way. I had the X5 detailed also and it looks great! Ghanks More
by BKWICKER
Verified CustomerEmployees Worked With
Christopher Kuens
September 27, 2023
If you really want to know what i feel is outrageous the cost of a tune-up. In the previous years i paid 500. My car is 7 years old with 30K miles. I pay every year to make sure the guarantees are covered b cost of a tune-up. In the previous years i paid 500. My car is 7 years old with 30K miles. I pay every year to make sure the guarantees are covered but $ 1600 it’s too much. More
by LEONUSK
Employees Worked With
Vincent Lam
September 27, 2023
Mobile service saved my from the troubles of going into dealer! Fixed my e90 with no hassle. I would like to thank technician Cody for thoroughly explaining the process with me to help me understand what w dealer! Fixed my e90 with no hassle. I would like to thank technician Cody for thoroughly explaining the process with me to help me understand what was going on with my car and made me feel at ease. Best dealer in the Bay Area hand down!!! More
by KEVIN V
Employees Worked With
Cody, Lucas, Andrew , Joe Shaghasi
September 27, 2023
My service advisor John was already great. He was honest, thorough, and communicative. Even when there were unexpected issues, he got me in. He was honest, thorough, and communicative. Even when there were unexpected issues, he got me in. More
by APATEL713
Employees Worked With
John Santos, Joe Shaghasi
September 20, 2023
Lacking, absentminded, inconsiderate, deaf, ignorant, unknowledgeable, unprofessional, self-serving, delayed, and pretty xxxxx oblivious to their own mistakes; are the words that I would use to truly des unknowledgeable, unprofessional, self-serving, delayed, and pretty xxxxx oblivious to their own mistakes; are the words that I would use to truly describe a majority of the Service Center Staff and the upper management are not far off from them as well. Do not trust a single word that comes out of their mouth because fallow through or even a fair attempt at making things right is not what they do best or even remotely try at doing at all. You may get a call and a very well worded email, but as for all the pointless "words" that are sent...might as well pay a brick wall to be your therapist because you'll actually get something in return. Avoid at all costs in my opinion. Avoid paying for a vehicle-that most had to wait on a waiting list for almost a year, to then have you referred to a auto body repair shop that was not only NOT certified and now seeing that they were not equipped to handle a luxury vehicle, but will flat out lie to you and tell you that your car is "good to go" only to have it shipped and find out that the xxxx door won't shut and now might have to have it totaled out because their referral, BMW or San Francisco's referral show's how inept their service tech are, and to only have the upper management defend that referral by saying - "AW Collision Center is one of the few body shops we trust and refer work to. They are more than capable, and we have never had any trouble with them." Not only are they not certified to handle BMW's after a collision, they specialize in Japanese. NOT EUROPEAN! I walked a few blocks from the actual dealership itself to get a better referral from one of the homeless crack dealers, because at this point...I would have been better off. Save yourself the time and effort. Go to any other, but I mean ANY OTHER, BMW dealership because they will not only rip you off the will not provide or deliver and shirk their work onto you to deal with it yourself. The have a hard time listening and accepting fault and do not like to respond to much and expect BMW North America to make their issues go away. DO YOU HEAR ME NOW, CHRISTIAN MARMALEJO?!!! More
by Dannyalfaro112
Employees Worked With
Christian Marmalejo, Vincent Varilla, Service Management
