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BMW of San Francisco

San Francisco, CA

Overview
Reviews
Vehicles
4.5
612 Reviews
BMW of San Francisco is the leading BMW dealer in Northern California. Our huge inventory of New & Certified Pre-Owned vehicles is second to none. Visit our friendly staff at our Howard St. location for a hassle-free buying or leasing experience.
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1675 Howard St

San Francisco, CA

94103

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Showing 612 reviews

October 24, 2023

Vincent Varilla was excellent-I was referred to him by my mechanic for some warranty work and was extremely pleased on the customer service. More

by GKIYO00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla
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Oct 24, 2023 -

BMW of San Francisco responded

It's great to hear that Vincent was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

October 23, 2023

Austin Smith provided excellent service. The car was completed in the time allocated and communication was good throughout the day. More

by EDMUNDOFLITTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
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Oct 23, 2023 -

BMW of San Francisco responded

Edmund, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

October 23, 2023

Excellent service, car was done when promised with no issues. Very helpful service write took care of my car recall. More

by Luisespinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent lam
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Oct 23, 2023 -

BMW of San Francisco responded

Luis, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 23, 2023

The price of the car is very reasonable, and the finance is also relatively patient, but after buying the car, the communication efficiency is relatively low More

by kangkang
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
privacy
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Oct 23, 2023 -

BMW of San Francisco responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 20, 2023

My Service Advisor, Chris, did a great job of answering all of my questions and describing my options. My Service Technician, Sabrina, sent an excellent video reviewing her findings in a very clear and he More

by JOELVDAMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Kuehn, Sabrina
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Oct 20, 2023 -

BMW of San Francisco responded

Thanks for sharing your thoughts about your experience with BMW of San Francisco. We appreciate your business and hope to see you again soon!

October 20, 2023

Great service. The service representative was great. However, I wouldn't buy a car from this dealership. More

by GNSANFRANCISCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lucas in service
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Oct 20, 2023 -

BMW of San Francisco responded

We appreciate your feedback on our service team at BMW of San Francisco! We're sorry to learn that you wouldn't consider purchasing a car from us, and we'd love the opportunity to improve upon this aspect. Thanks for taking the time to share your thoughts.

October 19, 2023

Didn’t really wash the car, only did the required maintenance work, lots stain on the car More

by KY_739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
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Oct 20, 2023 -

BMW of San Francisco responded

Hello, I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience next time. I hope you'll consider reaching out to me at your earliest convenience as I'd like the opportunity to make this right and work on earning your trust back. Thank you, Christian Marmolejo Service Manager 628-235-1171

October 18, 2023

Nothing wrong who helped me for the service. Only One way for Uber ride! No coupons for service etc. More

by YIITDENIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas du
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Oct 19, 2023 -

BMW of San Francisco responded

I'm disappointed to see that you aren't fully satisfied. I would appreciate the opportunity to discuss your concerns and make sure they are properly addressed. I hope you'll consider reaching out to me when you have a moment. Thank you, Christian Marmolejo Service Manager 628-235-1171

October 18, 2023

Easy to make on line appointment. Staff very helpful with Uber to snd from location. Was told would be ready by noon, and it was. Great job! More

by Cmprac
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence
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Oct 18, 2023 -

BMW of San Francisco responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of San Francisco.

Oct 18, 2023 -

BMW of San Francisco responded

We're glad to know that you found our online appointment system easy and convenient, and that our team at BMW of San Francisco was able to assist with your transportation needs. Please let us know if there's anything we can do for you in the future.

October 18, 2023

They were very accommodating for my emergency. They used to be my go to BMW until I moved to the peninsula. I’ve always liked their service department and recommend them highly. More

by LOTSALISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence in Service
Report | Print
Oct 18, 2023 -

BMW of San Francisco responded

Hi, we're happy to hear that our team was so helpful during your emergency, and hope we get the chance to help you again in the future. Until then, safe travels!

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