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BMW of San Francisco

San Francisco, CA

Overview
Reviews
Vehicles
4.5
612 Reviews
BMW of San Francisco is the leading BMW dealer in Northern California. Our huge inventory of New & Certified Pre-Owned vehicles is second to none. Visit our friendly staff at our Howard St. location for a hassle-free buying or leasing experience.
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1675 Howard St

San Francisco, CA

94103

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Showing 612 reviews

November 03, 2023

Brian Bader and John Meier are awesome! I stepped into the dealership and 10 minutes later drove off in my new car. Fastest car buying experience ever! More

by Nikhil
Recommend Dealer
Yes
Employees Worked With
Brian Bader, John Meier
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Nov 03, 2023 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

November 03, 2023

I bought a tesla from them but they did not know anything about the car. They gave misleading information. More

by akutayaydin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
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Nov 07, 2023 -

BMW of San Francisco responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 03, 2023

The check in process was quick and smooth and the services were completed on time. More

by VLEUNG123
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla
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Nov 03, 2023 -

BMW of San Francisco responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

November 03, 2023

They were supposed to have fixed few things before delivery but failed. Pricing wise they were competetive. More

by ryeddu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
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Nov 04, 2023 -

BMW of San Francisco responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 03, 2023

Austin Smith was great at helping me service my bmw. He gave me a good understanding of what needed to be done & was very friendly More

by RAHMIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
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Nov 04, 2023 -

BMW of San Francisco responded

Thanks for sharing your thoughts about your experience with Austin here at BMW of San Francisco. We appreciate your business and hope to see you again soon!

November 02, 2023

Dinu Cotoros was excellent during our entire buying process. He was very helpful and professional while we were choosing which incoming car we wanted. Once our car arrived, he made the instore process More

by Lou V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dinu Cotoros
Report | Print
Nov 02, 2023 -

BMW of San Francisco responded

Lou, it's great to know that Dinu provided excellent service during your buying process at BMW of San Francisco. We're glad you found the experience quick and efficient! Thanks for choosing us, we look forward to assisting you in the future!

November 01, 2023

Horrible Services. They give false promises, I am still waiting for a Wheel Cap and for BMW of San Francisco to fix my roof. I would not advise going there, they are ju More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia Wong
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Nov 02, 2023 -

BMW of San Francisco responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Nov 03, 2023 -

LA responded

BMW of San Francisco has gotten several Calls and Notices sent to them in the mail and the ignore and do not reply. Be careful about the employees that work at BMW San Francisco they do not look out for your best interest.

November 01, 2023

Vincent and John S are always very helpful and quick to get my car back to me. More

by HANNAHKELLOGG
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Nov 01, 2023 -

BMW of San Francisco responded

Hannah, Thank you for taking the time to review us. We pride ourselves in providing every customer with a top-quality service. We’re pleased to see that these standards were met.

November 01, 2023

Vincent Varilla is my advisor and he ALWAYS does an amazing job of explaining and walking me through the service process. I have been a satisfied customer of BMW San Francisco for 15+ years and I highl More

by BIWATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla, Joe Shaghasi
Report | Print
Nov 01, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad Vincent was able to help, and we hope to see you again!

November 01, 2023

I appreciated the help. The car was delivered in perfect shape. Thank you for everything. More

by LBMATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Nov 01, 2023 -

BMW of San Francisco responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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