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BMW of San Francisco

San Francisco, CA

Overview
Reviews
Vehicles
4.5
612 Reviews
BMW of San Francisco is the leading BMW dealer in Northern California. Our huge inventory of New & Certified Pre-Owned vehicles is second to none. Visit our friendly staff at our Howard St. location for a hassle-free buying or leasing experience.
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1675 Howard St

San Francisco, CA

94103

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Showing 612 reviews

November 15, 2023

I ordered a sunscreen online. Inadvertenly ordered two. The dealership called me and asked whether I REALLY needed two (of course I didn't :)). Joe canceled the inadvertent ord More

by BMARC64
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Nov 15, 2023 -

BMW of San Francisco responded

Thank you! Joe and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of San Francisco.

November 15, 2023

I have had to come 4 times to have the problem fixed and 2 weeks later it is an issue again. It took months to get my car in. I am dissatisfied. More

by COURTCOHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
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Nov 17, 2023 -

BMW of San Francisco responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 14, 2023

I appreciate the professional services. All the arrangements are excellent, especially the home delivery service. More

by YAOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacus
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Nov 14, 2023 -

BMW of San Francisco responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing BMW of San Francisco!

November 14, 2023

John is most proactive, helpful and positive. He always makes me feel heard and addresses every issue prudently. He gets an A+ for his customer service! More

by A.RIXON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Nov 14, 2023 -

BMW of San Francisco responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

November 14, 2023

Outstanding service team, very thorough , and Lawrence Ho always explains everything, I appreciate him a lot!! More

by CHEFK27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
Report | Print
Nov 14, 2023 -

BMW of San Francisco responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Thank you for choosing BMW of San Francisco, we look forward to having you as a valued customer for many years to come!

November 13, 2023

It is always a pleasure to bring my BMW car for service. it is always done very smoothly and they even supplied me with Uber rides. That was very much appreciated. More

by ONJACKSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam, Joe Shaghasi
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Nov 14, 2023 -

BMW of San Francisco responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2023

Vincent Lam is my go-to Service Advisor at BMW of San Francisco - knowledgeable, courteous, and always the consummate professional! More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lam
Report | Print
Nov 13, 2023 -

BMW of San Francisco responded

We're delighted to know that Vincent has been a reliable and professional advisor for you at BMW of San Francisco. Thanks for the review!

November 13, 2023

Your assistant service manager, Chris Kuehn is outstanding. I had a problem that needed to be immediately fixed, and he made an appointment for early the next day. He checked everything after the More

by LYNCH_SPMKT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kuehn
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Nov 13, 2023 -

BMW of San Francisco responded

We're glad to know that Chris was able to assist you promptly and efficiently at BMW of San Francisco. Ensuring our customers' vehicles are in top shape is a priority for us, so we appreciate your feedback!

November 12, 2023

BMW SF has been taking care of my need every time I went in for service. John has been attentive with my requests & the car was returned in excellent condition. More

by BLEE351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
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Nov 12, 2023 -

BMW of San Francisco responded

Thank you for your very kind review. John and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of San Francisco.

November 11, 2023

Very professional and quick to ensure completion of work and safety. Thank you so much! More

by LANDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Santos
Report | Print
Nov 11, 2023 -

BMW of San Francisco responded

Thank you for choosing BMW of San Francisco, Landon. We're glad we were able to help, and we hope to see you again!

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