BMW of San Francisco

Ease of service. John kept in contact with us with updates. He explained in detail about a few issues and helped to correct them. John kept in contact with us with updates. He explained in detail about a few issues and helped to correct them. More

Vincent Varilla was a pleasure and a delight. Impressive customer service and was grateful for the quick turnaround. Very responsive with my emails and communications. Well done! Impressive customer service and was grateful for the quick turnaround. Very responsive with my emails and communications. Well done! More

The last two times I came in two different very expensive services were recommended I’m retired and have limited money to spend. $3000 is a lot of money. Other than that the people there are very helpful a services were recommended I’m retired and have limited money to spend. $3000 is a lot of money. Other than that the people there are very helpful and personable More

Lucas has been my service adviser for years. Greatly appreciate and trust his advice and recommendations. Everything went as expected. Thank you Lucas and the team at BMW of SF. Greatly appreciate and trust his advice and recommendations. Everything went as expected. Thank you Lucas and the team at BMW of SF. More

Disappointing Experience with Pre-Owned Mercedes Purchase at BMW SF **Rating: ★☆☆☆☆ (1/5 Stars)** Last month, I purchased a Pre-Owned Mercedes Benz C300 from [Dealership Name], and unfortunately, my ex at BMW SF **Rating: ★☆☆☆☆ (1/5 Stars)** Last month, I purchased a Pre-Owned Mercedes Benz C300 from [Dealership Name], and unfortunately, my experience has been far from satisfactory. The issues I encountered with this vehicle were significant and concerning: 1. **Severe Vibration**: Immediately after purchase, I noticed a disturbing vibration in the car body and brake pedal when driving over 65mph. 2. **Handling and Stability Issues**: The car felt unstable and had a tendency to slide, particularly noticeable when driving over bumps or manhole covers. 3. **Unusual Electrical Noise**: There was a noticeable electrical buzzing sound coming from above the glove compartment whenever the air conditioning was turned on. I reported these issues to the sales team, including my sales contact Michael, the day after the purchase, but my concerns were met with silence. Given the seriousness of these safety issues, I expected a prompt and professional response, which I did not receive. To further investigate these issues, I took the vehicle to a Mercedes after-sales service center, where technicians confirmed the existence of these problems. Despite this, the response from the dealership has been inadequate. This experience has been highly disappointing. The lack of response and accountability from BMW SF is concerning, especially considering the potential safety risks involved. I regret choosing this dealership for my purchase and caution potential buyers to reconsider doing business with them based on my experience. As a consumer, I believe it is essential to be aware of the service and product quality we receive. Therefore, I feel obligated to share my experience publicly in hopes that future customers will be more informed and that [Dealership Name] will improve their customer service and vehicle quality checks. More

Impressive, exceeding expectations customer service the past couple of times I visited this particular dealership past couple of times I visited this particular dealership More

Great Service! The SF team is very helpful, very flexible and communicative. Totally recommended! Thanks! The SF team is very helpful, very flexible and communicative. Totally recommended! Thanks! More

No problems with my service, everything was as promised, as expected, and without incident to report, thanks. as expected, and without incident to report, thanks. More

I appreciate that Vincent was very straightforward, flexible and communicative. He also followed up with BMW to get a repair covered. flexible and communicative. He also followed up with BMW to get a repair covered. More

My service advisor Michael Wu was amazing. He listened to my wants and needs, kept me focused on the specific model I wanted and made sure I stayed within the budget I set for my lease. This i He listened to my wants and needs, kept me focused on the specific model I wanted and made sure I stayed within the budget I set for my lease. This is the 6th BMW I have leased from BMW of San Francisco since 2010. More