BMW of San Francisco

They were suppose to send me all the documents thru email after I purchased my car, I never received it. The worse part is that I kept calling them for my documents but nobody answer my phone. It’s been almo after I purchased my car, I never received it. The worse part is that I kept calling them for my documents but nobody answer my phone. It’s been almost half month. They just kept ignoring me. I have to work 6 days a week, I have to go there and get it somehow. I guess maybe it is because I paid full in cash for my car? So after they took all my money they just don’t care anymore? Very bad experience. Never go there again. More

This was an unpleasant purchasing experience, communication was not pleasant, and the temporary license was not received. communication was not pleasant, and the temporary license was not received. More

Excellent dealership with incredible sales staff. I will be back to purchase another vehicle when the time comes. I will be back to purchase another vehicle when the time comes. More

Sales team were awesome and helpful but service is another story. I was able to get a lot of help and assistance during the process of purchasing a used car. But after the purchase I was dissatisfied another story. I was able to get a lot of help and assistance during the process of purchasing a used car. But after the purchase I was dissatisfied with the level of help and assistance afterwards. The first day after buying the car and taking out of the lot, I had my emergency button pop off from its clip and unable to engage the parking brake normally. It has some play prior to the purchase but unaware that it was going to come off. I contacted my sales rep that’s been helpful thru the process but wasn’t as helpful to press the issue. The service on another hand blamed me for bad use of the vehicle and cannot fix “cosmetic” issues that I’ve done even tho I told him my issue and it happened the 4 hours owning the car. Zero help or compensation. The service guy didn’t even want to bother checking out the issue as it seemed he didn’t care. I’d recommend tested everything on a purchase to the point of breaking them since service want to act like xxxxxxxx More

Lucas is knowledgeable, efficient and courteous. Bmwsf and its clients are very lucky to having him as advisor. Bmwsf and its clients are very lucky to having him as advisor. More

Fair price. Friendly service rep. Work done on time and correctly. Washed my car yes Friendly service rep. Work done on time and correctly. Washed my car yes More

From the moment I walked in the door, I felt like VIP. Dinu did an outstanding job ensuring I got the right car. His patience, kindness and overall knowledge allowed me to make an informed purchase. I Dinu did an outstanding job ensuring I got the right car. His patience, kindness and overall knowledge allowed me to make an informed purchase. I am extremely satisfied with my purchase and the experience we had at BMW/SF. More

appointment on time, finish service early then schedule no waiting. Mr. Damien Fang was very friendly and knowledge no waiting. Mr. Damien Fang was very friendly and knowledge More

Chris was very helpful and kept me informed all the time. I felt like a valued customer. I felt like a valued customer. More

Courteous, professional and expert service in a clean, well-organized environment with great communication and follow through. well-organized environment with great communication and follow through. More