BMW of San Francisco

My experience with them (specifically John Santos) is that they are honest, don’t overcharge, and timely. that they are honest, don’t overcharge, and timely. More

The car purchasing experience was a 5-hour ordeal! Based on this, I would not recommend them. Based on this, I would not recommend them. More

Attentive service and quality workmanship. Good communication. They always can arrange a loaner for you too. Good communication. They always can arrange a loaner for you too. More

Poor communication, Lacks Transparency, Only care about the sale. I contacted BMW SF about a used Mercedes with some 92K on the odometer. It took several attempts to Dinu Cotoros to get the walk around vid the sale. I contacted BMW SF about a used Mercedes with some 92K on the odometer. It took several attempts to Dinu Cotoros to get the walk around video. His excuse for the delay was that it was raining. No follow up. So I had to babysit him. There wasn’t much service history to go by and getting information has proven elusive. During my phone calls, I experienced rude behavior from the staff, including being cut off, hung up on, and not receiving any callbacks. Larry (2nd & 3rd Call) was particularly confrontational and had a short attention span. I had to repeat my concerns several times. He could exercise the common sense to write anything down. On call 4, I reached Carl Chenault who at least had an acceptable temperament and the wherewithal to hold a conversation together unlike the other salesmen. However, any inspection would have to take place on site. Additionally, he refused to disclose the dealer fees unless I filled out the credit application. Absurd. Carl dodged my question should the dealership fumble the DMV registration. I wonder how they treat the cleaning crew? Overall, my experience with BMW of San Francisco was abysmal and I can’t think of a worse experience in 20+ yrs of car buying. The central issue with BMW SF is one of trust and a pattern of deception. The saga continued when I did not immediately move forward. Enter Rod Helaire. I then received a text from Rod Helaire, sales manager (one of many) who's evidently not in the apology business when I informed him of his sales staff. I texted Rod about additional info and was ignored. When I pressed him he decided it was best not to do business and cut off any further discussion. This says everything about this dealer. More

Austin was helpful and the repair/service was done efficiently. Loaner was arranged and ready for me as booked. efficiently. Loaner was arranged and ready for me as booked. More

Lawrence Hoe is a pleasure to work with. His explanation of needed service is always clear. His explanation of needed service is always clear. More

Professional, courteous and very helpful. Making an appointment was quick and on my arrival I was promptly met by staff. The use of a loaner car very important given the repair work took 2 d Making an appointment was quick and on my arrival I was promptly met by staff. The use of a loaner car very important given the repair work took 2 days. Damien service advisor very good. Greg Fox More

Brought car in for inspection. BMW service rep was very professional and helpful - thank you! BMW service rep was very professional and helpful - thank you! More

Lucas recommended the work that my BMW needed and for that I am thankful. I've been coming to the dealership for getting service to my vehicle since I bought in 2017. Thank you that I am thankful. I've been coming to the dealership for getting service to my vehicle since I bought in 2017. Thank you More

Great service, extremely friendly, very efficient and provided a quick car wash upon request with additional maintenance for the future provided a quick car wash upon request with additional maintenance for the future More