BMW of San Francisco

Mad appointment to see car. Car was unwashed. Even after purchasing the car and having it “detailed”, it was still dirty. There were three issues that the salesman assured us wo Car was unwashed. Even after purchasing the car and having it “detailed”, it was still dirty. There were three issues that the salesman assured us would be resolved, and they didn’t even look at them. The purchasing process too for-ev-er. More

Sales agreement is different from the actual charge. Salesperson does respond to any questions from the transaction was done. Salesperson does respond to any questions from the transaction was done. More

Quality work and service. My rep. is the best...He is very hard to reach at times, but other than that he is very helpful. My rep. is the best...He is very hard to reach at times, but other than that he is very helpful. More

John Santos provides excellent service to his customers. He communicates clearly, provides prompt follow up, and is personable. Highly recommended! He communicates clearly, provides prompt follow up, and is personable. Highly recommended! More

Very responsive and professional. good communication. Easy to access location. I was a bit dismayed to see that unlike last year, when I bought my vehicle, there was a very wide in good communication. Easy to access location. I was a bit dismayed to see that unlike last year, when I bought my vehicle, there was a very wide inventory in a rainbow of colors! I had a choice between 3X threes one black, one white, one gray. I chose gray, but actually would not have chosen any of those colors! More

Good service, especially mobile upgrade work. I need to have them work ob recall faster I need to have them work ob recall faster More

Configuring the car gave me the choice of picking the options I wanted. I’m super happy with it! options I wanted. I’m super happy with it! More

Thank you for your prompt and courteous service. Made the experience seamless and hassle-free. Made the experience seamless and hassle-free. More

Not sure if anyone is on the same boat as I was - I was not able to drive back this vehicle until a certain date because of becoming a new policy holder for new insurance. They were willing to hold the veh not able to drive back this vehicle until a certain date because of becoming a new policy holder for new insurance. They were willing to hold the vehicle for me until then which was a huge reason why I came to this dealership in the first place. I was originally reached out by Brian Bader after I had inquired about the 2020 BMW i3. Instead, I had David Gao who was just as helpful. I let them know when I was coming and found it convenient that they had the car ready outside at the front for me to look at and test drive. My only minor inconvenience is that Theft Deterrent Device and Surface Protection was not included in the online price. I understand why its separate on paper - it just would have been nice if I had known beforehand. I would also like to mention my financer, Janet Kim. She was friendly and straight-forward in the process. No hassle back when I declined the maintenance package(s). More

Chris was communicative, the service was fast and appeared to be thorough. Thanks for the service. appeared to be thorough. Thanks for the service. More