BMW of San Francisco

SF BMW got me in & out the same afternoon for a tire replacement. I was very satisfied with the quick service and explanation of the type of tire I should go with. It allowed me to still take my road tr replacement. I was very satisfied with the quick service and explanation of the type of tire I should go with. It allowed me to still take my road trip that evening and feel safe. Vincent took the extra step to follow up with me on my other questions, since he was busy with another customer during pick up. I appreciate him making sure I got the information I needed. Also, nice touch offering us an Uber ride so we wouldn’t have to take the muni back home. More

Overall service experience was great. From timely appointment to the completion of service. 5 stars From timely appointment to the completion of service. 5 stars More

Great communication. Lucas is great and super responsive. Will recommend and work with BMW SF again Lucas is great and super responsive. Will recommend and work with BMW SF again More

John S is an excellent service advisor. This is my second BMW. I can always count on the 5-star service at BMW. I needed tires and an oil change, and they went above and behind and set me This is my second BMW. I can always count on the 5-star service at BMW. I needed tires and an oil change, and they went above and behind and set me up with an autobody shop to look at my bumper for minor repairs. All in one appointment. More

Chris K. made my routine service appointment smooth, seamless and on time. Thank you for a great job! made my routine service appointment smooth, seamless and on time. Thank you for a great job! More

Great customer service as always! The service team is superb and always reliable. Thumbs up! The service team is superb and always reliable. Thumbs up! More

I brought my car in for service and the issue was worse when I picked up the car after the service was completed. After a few days, I called to ask about the worsening issue and brought it in again for ser when I picked up the car after the service was completed. After a few days, I called to ask about the worsening issue and brought it in again for service. They didn’t answer any of my questions and the issue is still worse than before my first appointment and remains unresolved. I will not take my car back to this dealer for service again. More

As usual my service visit to BMW SF was easy, efficient, pleasurable and not cheap! Vince was great to work with. pleasurable and not cheap! Vince was great to work with. More

My wife brought the car in very dirty and when I picked it up it was very clean it up it was very clean More

Our sales person was nice enough. The vehicle was priced very well, that was the best part. The service in general was less than satisfactory. I went back to purchase another car a mo The vehicle was priced very well, that was the best part. The service in general was less than satisfactory. I went back to purchase another car a month later and address issues with the first one. My family and I stood 10 minutes at front desk without being helped. After being acknowledged, we had to go get food and come back because they weren’t ready to help us, though I had set an appointment. The manager I spoke to the week prior, changed his tune about how we would solve the issues with the first car (would do what he said IF I bought again) All in all, they have good prices and good inventory, but the professionalism isn’t there. I bought the second car at Audi the following day with much better customer service. More