BMW of San Francisco

I regret to express my dissatisfaction with the service provided by Austin Smith, my BMW service advisor. Throughout my interactions, I have observed a lack of professionalism, characterized by a failure t provided by Austin Smith, my BMW service advisor. Throughout my interactions, I have observed a lack of professionalism, characterized by a failure to return calls and text messages promptly. Additionally, I have concerns about the honesty and reliability of the information provided. Regrettably, Mr. Smith has not demonstrated a thorough understanding of automotive issues, impacting the quality of advice offered. I believe effective communication and expertise are crucial in a service advisor role, and I have unfortunately experienced shortcomings in these aspects. I hope that sharing this feedback will contribute to the improvement of service standards. It is my sincere expectation that the necessary measures will be taken to address these concerns and enhance the overall customer experience. More

Scheduled a 12:30pm appointment 7+ days out. Arrive and Service Manager is at lunch until 1:45pm, but no one tells me that when I pull in. I finally receive a call from him at 1:45 saying he is Arrive and Service Manager is at lunch until 1:45pm, but no one tells me that when I pull in. I finally receive a call from him at 1:45 saying he is scheduling the car now- why bother making an appointment if total time is 3 hours in the dealership? Shocked to hear prices raising from $225/hr to $340/hr for labor still being blamed on 'covid.' Exuberant prices for subpar service that didn't even include a carwash or vacuum. Cannot recommend this dealer as I've been to others that are far superior. More

Great dealership. Austin was excellent and thorough in explaining the work done. He also was helpful in ensuring i received all available promotions. Austin was excellent and thorough in explaining the work done. He also was helpful in ensuring i received all available promotions. More

SF BMW got me in & out the same afternoon for a tire replacement. I was very satisfied with the quick service and explanation of the type of tire I should go with. It allowed me to still take my road tr replacement. I was very satisfied with the quick service and explanation of the type of tire I should go with. It allowed me to still take my road trip that evening and feel safe. Vincent took the extra step to follow up with me on my other questions, since he was busy with another customer during pick up. I appreciate him making sure I got the information I needed. Also, nice touch offering us an Uber ride so we wouldn’t have to take the muni back home. More

I have full confidence in the service agents (Austin) to take care of both my emergencey and scheduled services for the longevity of this beautiful 2011 328i. I much prefer the smaller grill. take care of both my emergencey and scheduled services for the longevity of this beautiful 2011 328i. I much prefer the smaller grill. More

Excellent service and on time delivery of the car, and it pas clean ! Super happy, as always. pas clean ! Super happy, as always. More

John at the service department was a pleasure to work with. He got me in and out quickly. with. He got me in and out quickly. More

Thank you Chris for getting my vehicle in and out in less than a day turn around time. than a day turn around time. More

I had to wait 20 minutes to drop off my car. I texted the person who was helping me and they said my car would be ready at 5. I arrived at 5 to get my car was told to wait 5 minutes. It took 35 I texted the person who was helping me and they said my car would be ready at 5. I arrived at 5 to get my car was told to wait 5 minutes. It took 35 minutes with no communication to get my car. More

Great communication. Lucas is great and super responsive. Will recommend and work with BMW SF again Lucas is great and super responsive. Will recommend and work with BMW SF again More