BMW of San Francisco

Janet Kim, a representative of the finance department, displayed a commendable level of professionalism and helpfulness. Throughout the transaction process, she demonstrated a keen understanding of the fi displayed a commendable level of professionalism and helpfulness. Throughout the transaction process, she demonstrated a keen understanding of the financial intricacies involved in acquiring a vehicle. Her demeanor was friendly and reassuring, a crucial aspect when dealing with significant financial decisions. This level of customer service is exemplary and aligns well with BMW's prestigious reputation. More

This is my 4th car I have leased from this dealership. Back in October I started getting letters about turning my car in early. Two parties said they would work on it and find me a good option for the Back in October I started getting letters about turning my car in early. Two parties said they would work on it and find me a good option for the trade in. Then they went dark for a few months until I mentioned I was thinking of a Tesla or Mustang Mach e since I wanted to try electric. I January the called me in and gave me my options. I told them I wanted all the options my 430i had. So, I trusted that and bought a new i4. Only to find out it is missing one option I depended on. So too late for me on that. But the biggest aggravation is that when you purchase a $57,000.00 car there is no one to help you go through all the settings/options/questions. They just tell you to call this number and the person that works there will verbally go through your questions and try to help you figure them out. Mercedes never did that to me, they had someone, yes, a real live person come sit in the car with me and go through all my questions. So not the best purchase experience. More

So helpful and accommodating after our accident. We have been using this particular BMW for years and have always had amazing service. Would like to call out Lawrence Ho As being super helpful We have been using this particular BMW for years and have always had amazing service. Would like to call out Lawrence Ho As being super helpful More

I had no appointment yet my lt. rear tire kept loosing air over the weekend so brought car in at 7am. You had the tire, were able to get the insurance varificaion & approval and I wa rear tire kept loosing air over the weekend so brought car in at 7am. You had the tire, were able to get the insurance varificaion & approval and I was back in my car by 9am. More

They had all my repair done and I was able to pick up my car on time. My advisor was excellent! car on time. My advisor was excellent! More

I have been coming here for service since 2014. I wouldn’t go anywhere else. I wouldn’t go anywhere else. More

The manager wanted to make deal so we did. The sales person was OK but did not spoil the deal The sales person was OK but did not spoil the deal More

I felt rushed out after buying and scolded for misunderstanding picking my vehicle up. I was surprised that there was no delivery as I have bought much less expensive cars from further away and th misunderstanding picking my vehicle up. I was surprised that there was no delivery as I have bought much less expensive cars from further away and they delivered to my door. After the purchase, no one sat and explained anything to me, or asked me what I was looking for. I knew which car to look at, but there was no discussion as to whether this one was right. I felt like I was being rushed out, like, "okay, you're not buying a new car, so go." And when I went to pick my old car up, I was made to feel like I was a huge hassle. After spending 50k, it wasn't great. I will say the salesman was very nice and I enjoyed speaking with him. I understand there are other customers, but this was the most expensive vehicle I have ever purchased and the least amount of time given to me to help me learn about the car. More

Very responsive with calls. Were able to fix the strange issue on the first visit. Were able to fix the strange issue on the first visit. More

I’m never disappointed when I have my car serviced at BMW of San Francisco. There was a mistake with my appointment, but Lucas was able to get me a loaner and my car was taken care of by the next day. Cust of San Francisco. There was a mistake with my appointment, but Lucas was able to get me a loaner and my car was taken care of by the next day. Customer service is rare, but at BMW San Francisco I always get five star service. Thank you More