Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

BMW of San Francisco

San Francisco, CA

Overview
Employees
Reviews
4.5
611 Reviews
BMW of San Francisco is the leading BMW dealer in Northern California. Our huge inventory of New & Certified Pre-Owned vehicles is second to none. Visit our friendly staff at our Howard St. location for a hassle-free buying or leasing experience.
Contact Dealership

1675 Howard St

San Francisco, CA

94103

Directions

By Type

Showing 611 reviews

January 23, 2024

So helpful and accommodating after our accident. We have been using this particular BMW for years and have always had amazing service. Would like to call out Lawrence Ho As being super helpful More

by RFCOHEN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawerence Ho
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

We're so glad to know that our team, especially Lawrence, was able to assist you during such a challenging time. Your continued trust in BMW of San Francisco means the world to us! Thanks for sharing your experience and stay safely on the road!

Helpful
January 23, 2024

I had no appointment yet my lt. rear tire kept loosing air over the weekend so brought car in at 7am. You had the tire, were able to get the insurance varificaion & approval and I wa More

by MARYKAYSIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Varilla
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
January 23, 2024

They had all my repair done and I was able to pick up my car on time. My advisor was excellent! More

by YASMINETANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence hoe
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

Yasmine, We're happy to hear our team delivered a great experience and we look forward to seeing you again soon.

Helpful
January 23, 2024

I have been coming here for service since 2014. I wouldn’t go anywhere else. More

by DELORESCHURCHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du and Da and Damien Fang. Keep them at all costs
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
January 23, 2024

The manager wanted to make deal so we did. The sales person was OK but did not spoil the deal More

by mickykwoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jan 23, 2024 -

BMW of San Francisco responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated! All of us at BMW of San Francisco are glad to have you as a customer.

Helpful
January 23, 2024

I felt rushed out after buying and scolded for misunderstanding picking my vehicle up. I was surprised that there was no delivery as I have bought much less expensive cars from further away and th More

by hollysg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Shaghasi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian
Report | Print
Jan 24, 2024 -

BMW of San Francisco responded

Thank you for bringing this to our attention, Holly, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
January 22, 2024

Very responsive with calls. Were able to fix the strange issue on the first visit. More

by EPICAUTOMOTIVESF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Du
Report | Print
Jan 22, 2024 -

BMW of San Francisco responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of San Francisco, we look forward to having you as one of our valued customers for many more years to come!

Helpful
January 22, 2024

I’m never disappointed when I have my car serviced at BMW of San Francisco. There was a mistake with my appointment, but Lucas was able to get me a loaner and my car was taken care of by the next day. Cust More

by MICHAELJOHNMADRIGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shaghasi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

BMW of San Francisco responded

Michael, Thank you for choosing BMW of San Francisco. Your feedback and rating mean a lot to us. We're glad Lucas and our team were able to help, and we hope to see you again!

Helpful
January 22, 2024

John Santo is always very helpful and honest about the condition of my car. He is the best. More

by EKJLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John santos
Report | Print
Jan 22, 2024 -

BMW of San Francisco responded

Thanks for sharing your thoughts about your experience with BMW of San Francisco. John and our team appreciate your business and hope to see you again soon!

Helpful
January 22, 2024

Austin Smith, my service rep is excellent. I’ve been going to him for 4 years. More

by MICHELESWEENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Report | Print
Jan 22, 2024 -

BMW of San Francisco responded

Michele, Thank you so much for your excellent review! We are so glad that Austin had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of San Francisco to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
1
...
11
12
13
...
62