BMW of San Francisco

Vincent was very polite and effective in his communication to explained any service required in the near future. Helped finished the repair while i waited. Asked if any other help needed. communication to explained any service required in the near future. Helped finished the repair while i waited. Asked if any other help needed. More

I love the early morning appointments that gel with my hectic work schedule. Service intake experience was great, rep was transparent and honest and I believe I got the best work done at a great price. hectic work schedule. Service intake experience was great, rep was transparent and honest and I believe I got the best work done at a great price. More

This is my 4th car I have leased from this dealership. Back in October I started getting letters about turning my car in early. Two parties said they would work on it and find me a good option for the Back in October I started getting letters about turning my car in early. Two parties said they would work on it and find me a good option for the trade in. Then they went dark for a few months until I mentioned I was thinking of a Tesla or Mustang Mach e since I wanted to try electric. I January the called me in and gave me my options. I told them I wanted all the options my 430i had. So, I trusted that and bought a new i4. Only to find out it is missing one option I depended on. So too late for me on that. But the biggest aggravation is that when you purchase a $57,000.00 car there is no one to help you go through all the settings/options/questions. They just tell you to call this number and the person that works there will verbally go through your questions and try to help you figure them out. Mercedes never did that to me, they had someone, yes, a real live person come sit in the car with me and go through all my questions. So not the best purchase experience. More

John is great. Car is purring. He helped get me to work with an Uber. Appreciate that. Car is purring. He helped get me to work with an Uber. Appreciate that. More

James Anwari who helped us with the purchase was great to work with ( and I was not an easy customer!). As was the dealers manager and our finance guy. They were accommodating, did not upsell and over delive work with ( and I was not an easy customer!). As was the dealers manager and our finance guy. They were accommodating, did not upsell and over delivered. First totally pleasant experience at a dealership. Highly recommend. More

Brain Was excellent Service by John and Brain I will recommend BMW of San Fran to my Friends. recommend BMW of San Fran to my Friends. More

Very good experience drop off and pickup were easy. Appreciate the uber ride home. Damian was friendly and very competent Appreciate the uber ride home. Damian was friendly and very competent More

I had intended to buy a car at another dealership but I had a terrible experience. When I came to BMW SF it was five star customer service all the way through. I will be a long time customer of BMW SF. had a terrible experience. When I came to BMW SF it was five star customer service all the way through. I will be a long time customer of BMW SF. More

Janet Kim, a representative of the finance department, displayed a commendable level of professionalism and helpfulness. Throughout the transaction process, she demonstrated a keen understanding of the fi displayed a commendable level of professionalism and helpfulness. Throughout the transaction process, she demonstrated a keen understanding of the financial intricacies involved in acquiring a vehicle. Her demeanor was friendly and reassuring, a crucial aspect when dealing with significant financial decisions. This level of customer service is exemplary and aligns well with BMW's prestigious reputation. More

So helpful and accommodating after our accident. We have been using this particular BMW for years and have always had amazing service. Would like to call out Lawrence Ho As being super helpful We have been using this particular BMW for years and have always had amazing service. Would like to call out Lawrence Ho As being super helpful More