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BMW of San Diego

San Diego, CA

Overview
Reviews
2.7
460 Reviews
Call Dealership (858) 560-5050
View Awards

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 460 reviews

August 04, 2021

Excellent customer service. Jayson was very professional and very through with my vehicle’s warranty needs. Thank you San Diego BMW for taking care of my car ! More

by Shlatina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson , Sean Weaver
Report | Print
Aug 05, 2021 -

BMW of San Diego responded

BMW of San Diego appreciates the 5-stars and feedback! We look forward to future visits.

August 04, 2021

The most unprofessional people on service section . Mr. Parker should learn how to Make people happy . More

by Brucejafari
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Weaver
Report | Print
Aug 05, 2021 -

BMW of San Diego responded

Bruce, I would like to learn more about the level of service you feel we provided you. We pride ourselves on the high-quality standards we maintain here at BMW of San Diego and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at wasaro@penskeautomotive.com? Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

August 03, 2021

The client advisor Shawn Shantiai was very nice and helpful that made us a happy customer. He did an excellent job overall! More

by artarmi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Shantiai
Report | Print
Aug 04, 2021 -

BMW of San Diego responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department at BMW of San Diego, and we hope that you will continue to choose us as your dealership!

July 29, 2021

Good customer service. Chris is very friendly and pleasant to talk to. Got the complimentary car wash but the inside of the car and tires were not cleaned/washed. More

by stormy94114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Levy
Report | Print
Jul 30, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 05, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 05, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 06, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 07, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 09, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 10, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 11, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 12, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 15, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 16, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 17, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 18, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 19, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 20, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

Nov 21, 2021 -

BMW of San Diego responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of San Diego and I would appreciate the opportunity to speak with you to address your feedback. Please email me at wasaro@penskeautomotive.com with your preferred contact information. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

July 25, 2021

I so much appreciated the professionalism, courteousness, timeliness and continual updates given regarding the work on my car. The wonderful service and friendllness helped to keep me at peace! Keep up the More

by icbeyond3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson Vale Cruz, Sean Weaver
Report | Print
Jul 25, 2021 -

BMW of San Diego responded

Thank you for choosing BMW of San Diego. We are happy to know that our team provided you with a courteous and professional experience. We can't wait to work with you again.

July 24, 2021

Had my first service last week & Marcelino Soto is an outstanding advisor! Friendly, efficient and answered all my questions/concerns. It was supposed to be just a few hours service, but because there wa More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelino Soto
Report | Print
Jul 25, 2021 -

BMW of San Diego responded

Hi there, thank you so much for sharing your positive feedback about us here at BMW of San Diego. Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!

July 23, 2021

The service and attention from this dealership and their personnel were quite excellent. I felt like a valued customer. They were thorough in their approach and in their communications with me. More

by Tomm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcellino
Report | Print
Jul 24, 2021 -

BMW of San Diego responded

We're happy we could exceed your expectations! We are glad you enjoyed your experience with us!

July 21, 2021

I just needed a door handle replaced and they had it done in 1 1/2 hour. Very friendly and very helpful. Offered to wash the car but just got it detailed. More

by safetyjeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jul 22, 2021 -

BMW of San Diego responded

Thank you for your fantastic review of your experiences with us! We can't wait to see you again soon!

July 19, 2021

Staff were friendly and very helpful and the service was awesome, I will recommend the BMW San Diego Dealership to others. Thanks to Sam and all the staff. More

by shallumetpison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam from service , Sean Weaver
Report | Print
Jul 19, 2021 -

BMW of San Diego responded

Thank you for the positive star rating and the awesome feedback! The team at BMW of San Diego is glad your experience was friendly and helpful!

July 17, 2021

Pleasant and courteous service.Longer than expected wait Pleasant and courteous service. Longer than expected wait time although there was a waiting area provided and The offer of a service car offered a More

by Jaynemc15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jul 17, 2021 -

BMW of San Diego responded

We are so thrilled to learn about how wonderful your experience was at BMW of San Diego. Thank you for taking the time to give us a review! We look forward to working with you again in the future!

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