BMW of San Diego

I was frustrated and steaming, since its Not even a week when I purchased the 330E. When my daughter driving home from school by herself at night the car it started to shakes, lost power, completely dead when I purchased the 330E. When my daughter driving home from school by herself at night the car it started to shakes, lost power, completely dead and stalled in the freeway. My daughter was terrified when she called me waited for 3 hrs for the BMW road side assistance to tow the car to BMW SD. I thought CPO BMW is free of mechanical defects and has been thoroughly inspected. Since its a CPO car and the seller Tony showed me the CARFAX everything is fine. Lesson learned, be aware before buying a preowned. I did not expect the next morning Mr. Soto of BMW SD service dept called, his demeanor and customer service is immaculate. He EPITOMIZED an example of after the sales customer service and he assured me that BMW SD got my back. Mr. Soto provided me a service car and has been giving me status. Mr Soto not only treated me with respect but he also show he care about his customer. He understand what I had experienced that I am worried about the safety of my family having been stranded in the freeway late at night. My first impression, I am giving BMW SD a 5 star of their initial OUTSTANDING job handling of this situation. Great service so far, Mr. Soto of BMW San Diego and thank you to the BMW SD management for looking into this matter. Excellent service thorough, efficient and timely. Marcelino is a great service advisor, check him out. More

Deceptive sales tactics. They play games with you and under pay your car way below other BMW dealerships. If you go there for service before sales open I accidentally walked They play games with you and under pay your car way below other BMW dealerships. If you go there for service before sales open I accidentally walked the wrong way the salesmen sounded like they were in a locker room. That's their true self. More

Worst experience ever in buying a supposed to be a nice car, but it is a night mare when they only said that they only inspect what they can see and were ever is inside they dont know, my car broke just af car, but it is a night mare when they only said that they only inspect what they can see and were ever is inside they dont know, my car broke just after 3 weeks and they dint care because it was a Preowned car, that I asked and the seller told that it has been inspected and they assured that everything was working right, but… they only inspect the outside not the inside … so Am I supposed to do it… when you go a BMW dealer you expect high standards … I Wasn’t right, now my cat is the shop with an invoice that I have to paid after only 3 weeks… really, never going back, be aware before buying a Preowned BMW car. More

This was my first visit and I only came in for an oil change and filter replacements. Though I bought it used, they found my vehicles records and get me squared away. The wait area was so pleasant and change and filter replacements. Though I bought it used, they found my vehicles records and get me squared away. The wait area was so pleasant and clean and quiet. More

Chris was awesome. Definitely check him out for all your BMW needs if you’re in San Diego. Will be coming back again in the future. BMW needs if you’re in San Diego. Will be coming back again in the future. More

Chris Levy was an excellent service rep for this dealership here in san diego, ca dealership here in san diego, ca More

Excellent friendly service team. Thorough, efficient and timely. Marcelino is a great service team member! timely. Marcelino is a great service team member! More

They attend to and take care of every detail. Even offered a loaner car although I didn’t initially request one, and this, just for an oil change. They will always take care of you! offered a loaner car although I didn’t initially request one, and this, just for an oil change. They will always take care of you! More

Ashkan Kashani made everything as easy as possible, always 5 star experience with Ashkan !!! Singing and finalising whole process was like never before. Definitely would recommend this dealer as lon always 5 star experience with Ashkan !!! Singing and finalising whole process was like never before. Definitely would recommend this dealer as long as Ash Kashani rocking there 👊 More

Service made easy! Efficient service reps go the extra mile to make sure I’m satisfied. mile to make sure I’m satisfied. More