BMW of San Diego

Dave is a true professional. I have worked on cars for decades and currently studying auto mechanics in college and Dave knows his stuff. When quized about "brake flushing" Dave gets an A+. Always co decades and currently studying auto mechanics in college and Dave knows his stuff. When quized about "brake flushing" Dave gets an A+. Always courteous and pleasant, Dave is an asset to this dealership and we'll get our 2014 at BMW of San Diego. More

Sold me a car with major issues undisclosed. They did not provide a buyer's guide to me and cannot produce a copy of it. They refuse to help me at all. Buyer beware! provide a buyer's guide to me and cannot produce a copy of it. They refuse to help me at all. Buyer beware! More

BMW of SD is beautiful in appearance and the staff is extremely professional. The issue I had with BMWofSD is honesty and what appears to be an incentive program for the service sales people (not confirm extremely professional. The issue I had with BMWofSD is honesty and what appears to be an incentive program for the service sales people (not confirmed). The first two times I used them, they quoted all sorts of optional work and made it seem mission critical that I make the repairs. Having worked on older cars, I knew that almost everything they suggested was optional, but I could easily see how they could scare a customer with no knowledge into $1000s of unnecessary repairs. My 3rd visit is the one that infuriated me. I took my car in for brakes and an air-conditioning estimate. They called me on the phone and told me $300-500 for brakes and $2400 for air. I asked them to do the brakes and hold off on the air; it was too expensive (they wanted $1800 for the compressor alone before labor). I arrived to get a bill for $800 for brakes and they said my window washer pump was broken.....and it worked fine before I arrived. I was so angry about increase in cost for the brakes that I paid and left. Leaving the parking lot, I checked my windshield wiper spray to confirm it was broken, and it worked perfectly fine! The word 'liar' comes to mind. It also makes me wonder about a potential quota program in place to push their service sales folks to sell more repairs. In my opinion, BMWofSD has beatiful facilities and staff because they are over-servicing their customers vehicles and charging more than other dealerships and certainly more than local repair shops. I had my air conditioning repaired at South County BMW for $2000 including labor which also tells me that BMWofSD is gauging a little on their parts as well (not surprising). Here is my suggestion: if you want a wonderful experience and don't mind paying for it (which describes many BMW owners), go to BMWofSD. If you are cost conscience, don't use them. More

Repetitively ignored my complaints about transmission on my '08 BMW 750i. The recurring theme seems to be 'cannot reproduce the problem' explanation of why the warranty work was not performed. The dealers my '08 BMW 750i. The recurring theme seems to be 'cannot reproduce the problem' explanation of why the warranty work was not performed. The dealership has gotten progressively worse, similarly to Mercedes-Benz of San Diego, since it was taken over by Penske. After over 10 years of being a patron, it's time to say good-bye in 2012 and end the stream of frustration. More

Joe Merritt provides exceptional service that contributes positively towards the BMW experience. I would not even think of spending money for service at a dealer if I didn’t have so much assurance in him. H positively towards the BMW experience. I would not even think of spending money for service at a dealer if I didn’t have so much assurance in him. He is extremely knowledgeable of BMWs and you can always rely on his information. Joe goes above and beyond to make sure his customers receive unsurpassed service. BMW of San Diego is lucky to have one of the best! More

Dave Truesdale know how to treat his BMW customer with excellent service. Everytimes I got my car back from service I walk away happy and always had the best excellent experience. Thank you Dave for ta excellent service. Everytimes I got my car back from service I walk away happy and always had the best excellent experience. Thank you Dave for taking care of BMW customer. More

We have our 5 series for services. Dave Truesdale is We have our 5 series for services. Dave Truesdale is very professional and provide excellent service. He always listening and care what the cust We have our 5 series for services. Dave Truesdale is very professional and provide excellent service. He always listening and care what the customer needs This is the reason why we keep coming back to this dealership because of Dave Truesdale. Overall, we will keep buying BMW at this dealership because of Dave's service with care. Thank you Dale Truesdale. More

Joe Merritt should be commended not only on his professionalism, honesty and excellent customer service skills, his integrity and character speaks highly for the management group for the San Dieg professionalism, honesty and excellent customer service skills, his integrity and character speaks highly for the management group for the San Diego BMW organazation! Thank you, Terry L. Beers More

I had a major service to be done for my car. But unfortunately the factory warranty for my car just expired. But Joe Merrit immediately got a loaner for me and also helped me out in negotiating with unfortunately the factory warranty for my car just expired. But Joe Merrit immediately got a loaner for me and also helped me out in negotiating with BMW to take care of the needs of my car. I highly recommend him and happy with the customer care they provide. More

I had a problem with my car which required immediate attention. Joe got my car taken care of on an emergency basis, got me in a loaner car and I was on my way. Many thanks for the prompt, efficient se attention. Joe got my car taken care of on an emergency basis, got me in a loaner car and I was on my way. Many thanks for the prompt, efficient service. More