BMW of San Diego

Best car buying experience yet I recently visited the Certified Pre-Owned Lot and found the car of my dreams, at least for now. All though I have always loved BMW I recently have ha I recently visited the Certified Pre-Owned Lot and found the car of my dreams, at least for now. All though I have always loved BMW I recently have had an interest in trying out a Range Rover but find them to be a little bit overpriced and wanted to have the pleasure without the pain. I looked at a couple of ads online and went in to the dealership. Paul Denny met me on the lot and began to show me the RR's that they had available. Not only was he friendly, genuine and entertaining (all rare qualities in a car salesmen I think) but he seemed to actually have my best interests in mind, which I really appreciated. He recommended a Range Rover Sport 2012 with very low mileage. We took it out for a test drive and it was a slam dunk. I had to come back 3 days later to actually purchase the vehicle but Paul was able to hold the vehicle for me after checking with his boss for a small amount of money down. I showed up 3 days later with my checkbook and Paul had the vehicle cleaned and 100% ready for me to drive home. The financing department was also a pleasure to work with. I'm not sure if it was more the great price or Paul's accent that made this by far the best car buying experience I've ever had. -Ben Dehart More

Best car dealer experience ever! i just bought my first BMW ever! I was a "Lexus only" girl and now I don't know why I waited so long to buy a BMW. First it took my nearly a year to i just bought my first BMW ever! I was a "Lexus only" girl and now I don't know why I waited so long to buy a BMW. First it took my nearly a year to make up my mind as to which SUV I wanted. I test drove them all Q7, Lexus , Range Rover , Porche, Infiniti QX 60 and I kept coming back to the BMW X5. So happy I did, I love it! A young girl by the name Chloe help with the tutorial of the car and I have to say I thought it was going to be a waste of time but I could not have been more wrong in fact I had to go back a second time so she could finish telling me all the amazing things the SUV could do. Well worth the time. Chloe was so kind and went at my pace she could not have been more helpful. I left feeling like I had a new friend I could call with any question about my new BMW and she would have all the answers I needed. 5 stars for Chole! Then there was Dustin King the manager he also was so kind and helpful and took care of my every need ( mats, etc. ) great guy and clearly takes pride in his job. Nice to meet people that actually like what they do for a living BMW is very lucky to have found these two individuals. Lastly there was a minor problem with my Navagation system and a man by the name of Michael took care of ordering the part and it was taken care of within a week. I think they have a great team and I am one happy customer . I also want to say I have never written a review for anything Just wanted to say Thanks. More

Thank you SD BMW for a great buying experience Been enjoying my 328i from San Diego BMW -- what an easy buying experience! I certainly appreciate good customer service and was pleasantly surprised Been enjoying my 328i from San Diego BMW -- what an easy buying experience! I certainly appreciate good customer service and was pleasantly surprised with really excellent care given to me by Greg in the Pre-owned zone! More

Never fix the car right We never happy with this dealer. We change one year two time battery and over pay for repair. All my friends know my car problems. They don't like We never happy with this dealer. We change one year two time battery and over pay for repair. All my friends know my car problems. They don't like our car M5. More

Horrible customer service I have been struggling to purchase my BMW from this dealership for 2 weeks. The experience could not have been worse. I got everything in place, lef I have been struggling to purchase my BMW from this dealership for 2 weeks. The experience could not have been worse. I got everything in place, left a deposit, confirmed my funding and they backed out of the deal. When I asked why, the GM said he is not comfortable doing business over the phone. When I offered to fly out to complete the purchase face to face, he declined to move forward with the transaction. I do not recommend this dealership. More

Third leased new BMW at this dealership. It may be the last BMW: New 2011 had electronics with BlueTooth. Phones paired fine. Replaced this with a new 2013 BMW in June. One phone pair, then a day or tw last BMW: New 2011 had electronics with BlueTooth. Phones paired fine. Replaced this with a new 2013 BMW in June. One phone pair, then a day or two later drop. Went to see Dave at Service. Was told phone was not vehicle compatible and also told to see BMW website and purchase a compatible phone. Did so and Samsung Convoy 2 did same thing. Returned to dealersip. Was told a Verizon Software problem. Went to Verizon and was told a BMW software problem (old version). Went back to BMW and spoke with service manager Glenn. Left vehicle with repair receipt and Verizon notes and was later told phone was not compatible with car. Was told by Glenn to buy a phone off the "BMW Website compatibility list" and he would reimburse. "Trying the same experiment after the first one failed using the same criteria and expecting different results is a sign of insanity (Einstein)". Being of sound minds, we did'nt do it. Later in early December 2013, I received a BMW "survey" on this issue. I requested a corporate representative contact me. They never did. The dealership has always treated us well. A product such as BMW makes a defective car, or has a misleading website, and then won't respond to customer concerns and/or make the appropriate corrections. This is not indicative of a "high end" consumer product or corporation. Also, Glenn did not return the repair receipt with the Verizon notes. I do recommend this service department, but not the product. More

Service was fast, thorough and delivered cheerfully. We were treated with respect and kept informed of every step along the way of our visit. They even took a moment out when washing our car to spend an ex were treated with respect and kept informed of every step along the way of our visit. They even took a moment out when washing our car to spend an extra effort on my cherished chrome wheels! Extra effort is your hallmark of excellence. More

I went to BMW of San Diego for it's location to my home. I did not want to drive to Escondido or Encinitas as I live 5 miles from SD BMW. The experience that I have had is nothing short of them being home. I did not want to drive to Escondido or Encinitas as I live 5 miles from SD BMW. The experience that I have had is nothing short of them being pretty prejudice towards foreigners. I felt I was not given the help I needed by the salesman nor did the manager work with me to help me make a more informed buying decision. Feeling like I was getting the run around at times and clearly my choice of wanting to buy locally turned out to be a silly one. If I drove up north to Escondido or Encinitas I would have been treated better. My cousins, friends have bought from them and my justification was to buy here because how can it be that much more different then any other BMW stores was my thinking. Well, anyone can buy a car here or there and I get that. But I can assure you I will be telling my co-workers, family and friends not to buy here or even bring in their cars in for service. It's funny you would think that all these stores would be the same. Just like when you go to Nordstrom's or Neiman Marcus they treat you the same. But not in my case. I guess it's to each store it's own. If you want to be treated with respect, kindness, without the smirks as they walk away and the rolling of the eyes then I suggest to anyone considering getting a BMW, you might as well give other stores a try. If you live close by please don't let that be your decision to stop on by, even for a simple test drive. My friend told me that she went in and they looked at her up and down and wouldn't even allow her to test drive a car and she went to El Cajon to buy there. I don't know much about El Cajon BMW but I would not want to step foot in the neighborhood with all the crime happening there. Bottom line is that she had to go to El Cajon out of her way just because she got the cold shoulder and look from a sales guy. What a joke! More

I had been in the market for a new BMW, talked and visited several dealers....the BEST and most PROFESSORIAL by FAR was BMW of San Diego !!! I traveled over 400 miles to do business with them, and it visited several dealers....the BEST and most PROFESSORIAL by FAR was BMW of San Diego !!! I traveled over 400 miles to do business with them, and it was very well worth it. I have since recommended this dealership to my friends and associates and they also agree.....I want to thank everyone at the Dealership that helped and assisted me in getting my new 2013 535i "BMW of San Diego..The Ultimate Buying Experience" More

From arrival to have my BMW brakes looked at, through write up by Josh Miller, free loaner car and final pick up of completed work, this was an extremely professional and satisfying experience. I am very write up by Josh Miller, free loaner car and final pick up of completed work, this was an extremely professional and satisfying experience. I am very happy with my decision to buy from BMW of San Diego in Kearny Mesa. Dave More