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BMW of San Diego

San Diego, CA

2.8
460 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 460 reviews

September 28, 2019

Low balling me on a trade in and games The sales person low balled me on a trade in. He thought I wanted 7k for my car and I told him I wanted 7k if they paid the 3k I owed. Even carmax off More

by Barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Sep 28, 2019 -

BMW of San Diego responded

Barry, Thank you so much for sharing your feedback. If you wouldn't mind supplying us with your contact information, we would like to reach out to you to get additional information. All of us here at BMW of San Diego appreciate your comments and we really look forward to contacting you so we can work through these concerns together. Sincerely, BMW of San Diego Management Team

September 26, 2019

Price Gouging for Service of Vehicle Charged $1,034 for replacement of 12 volt battery, customer service is poor, they will respond to this review saying they will contact you but they do More

by Unhappy BMW San Diego Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAVE
Sep 27, 2019 -

BMW of San Diego responded

Ernesto, Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact me at your convenience. Best regards, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

August 21, 2019

Mike is an xxxxxxx/ Sales person RUDE He sold me a fraud. The 2019 BMW that he sold me has broken down from an overheat and I only used it for two months. Purchase June 2019 and on 8/16/2 More

by Veronica Chavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike, William Asaro, Sean Weaver
Aug 22, 2019 -

BMW of San Diego responded

Veronica, We did sell you your 2019 5 series in June, and unfortunately, sometimes cars do breakdown. We do sincerely apologize for any inconvenience this has caused you; however, we did provide you with a complimentary loaner, and I am glad to say that the repairs on your vehicle are done. If you have further questions, please feel free to contact Will Asaro - Service Manager - at wasaro@penskeautomotive.com. Thank you.

April 17, 2019

Absolutely zero attention to the buyer. Wow. 1 year later. I walk around this place thinking about adding a new 3 series to the family. I can't believe I've been here for literally 40 min More

by GUSTAVO S VIDAL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not even one employee said hello.
Apr 18, 2019 -

BMW of San Diego responded

Gustavo, I am very disappointed to hear about the lack of customer service during your recent visit to our dealership. Your feedback is important to us and I would appreciate the opportunity to speak with you directly to further address your visit. Please email me at chauenstein@penskeautomotive.com with your preferred contact information. Thank you, Craig Hauenstein General Manager BMW of San Diego

April 15, 2019

I had an amazing experience shopping at BMW of San Diego. I was visiting friends and family in San Diego and decided to visit this dealership. BMW of San Diego is a beautiful dealership, and Ryan was super i More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 16, 2019 -

BMW of San Diego responded

Thank you for the positive review and rating, Josh! We are happy to know that your experience with us went well and that you came to visit us. It is wonderful that Ryan was informative and that our staff was friendly and helpful. We appreciate you recommending us and we hope to see you again soon!

September 09, 2018

If you like throwing money away, then this place is for you I'm keen to support local businesses, but when they seek to take advantage or just downright gouge potential customers, I look elsewhere. Case in poi More

by dewarsandsoda
Price
Recommend Dealer
No
Employees Worked With
Daniel Brummett
Sep 10, 2018 -

BMW of San Diego responded

Hello, I am concerned to hear about your disappointment with your experience with us. I would appreciate the chance to speak with you and get more information. Please email me at chauenstein@penskeautomotive.com. I appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Craig Hauenstein General Manager BMW of San Diego

July 14, 2018

Above and Beyond Lynn in the business office helped solve Fast Track license plate violation mistake. She went above and beyond her duties with such kind and thoughtfu More

by Adelej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn in the business office
Jul 15, 2018 -

BMW of San Diego responded

Thank you for the great review. We will be sure to thank Lynn for going above and beyond to help you with this situation. Let us know if there is anything else we can help you with. We look forward to your next visit.

June 28, 2018

These guys are A1 Thorough in every way, best BMW service in San Diego. Quick to get us in for appointment, quick to greet us and take us in to discuss work. Car was fi More

by Gobmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
June 27, 2018

BMW X3 purchase We had a excellent experience evaluating the X3 and making the purchase. Alex Good was very helpful in selecting the features we wanted.. He also arra More

by jpandcp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Good
January 29, 2018

Must not need to sell cars I'm being generous here. I first inquired online for a 5 series. After literally 1 quick email and call, I stated to the internet sales rep that I w More

by GUSTAVO S VIDAL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Internet and sales floor
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