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BMW of San Diego

San Diego, CA

4.4
494 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 494 reviews

September 12, 2020

Both Gary and David were absolutely amazing helping to Both Gary and David were absolutely amazing helping to solve the car issues. They were friendly, honest, and easy to work with. Thank you so much More

by Fyamazaki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary James, David
September 12, 2020

Pretty fussy about my car. Bring it in for all scheduled maintenance, plus oil changes every 5k miles Always get the same service advisor , knows me and the car. Very rare these days Much better than the More

by H2hpv19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary James. Great service rep
September 12, 2020

Great service for a large and busy dealership. Service was quick and communication was awesome. Five Stars. I have bought multiple vehicles from this dealership. I will buy more. More

by Kenverdone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Lawn Service Advisor, Sean Weaver
September 05, 2020

Chris Levy was patient and explained everything to me and did not pressure me when he recommended service I did not want at this time. I will be using this dealership in the future. More

by Frankvantil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Levy
Sep 06, 2020 -

BMW of San Diego responded

Thank you for the great review. We will be sure to thank Chris for providing you with patient and professional service. We look forward to working with you again.

September 03, 2020

Jason Balelo was so helpful during the whole process. Answered all my questions! Also took the time to show me all the advances in the technology of the new car. Never worked with Sean Weaver... how can More

by toniwisehart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Balelo, Sean Weaver
Sep 04, 2020 -

BMW of San Diego responded

Thank you for the great review, Toni! We are so happy to see that Jason's exceptional service was outstanding from start to finish. Congratulations on your purchase; if you have any other questions, please be sure to let us know.

September 02, 2020

I have been a customer for 15 years and continue to prefer BMW products. The quality of service is outstanding, and problems are dealt with in a thoroughly professional manner. Special thanks must go t More

by wjneely8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caroline Cook, Sean Weaver
Sep 02, 2020 -

BMW of San Diego responded

Thank you for the feedback! We are happy to know that you are a loyal customer and that you have been provided with outstanding customer service, especially from Carolina. We truly appreciate your business!

September 02, 2020

I had an amazing time buying my new BMW X3, and I doubt think a lot of people can say they had fun buying a new car. Everyone made me feel special, they educated me more on the BMW brand which made me even More

by Brandyleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Arias
Sep 03, 2020 -

BMW of San Diego responded

Thanks for the awesome review! We hope you enjoy your new BMW X3! Have a great day!

September 01, 2020

Quality service and very friendly staff. Some bottlenecks in the drop off and pick-up process that management should address. Solid, knowledgeable and friendly team that provides an excellent experience and More

by mbernard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art
Sep 02, 2020 -

BMW of San Diego responded

Hi, ​ ​Thank you for your feedback. Although we are happy to know that you were provided with quality service and that our team was friendly, I am concerned to learn that you were disappointed with the detailing of your vehicle. I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me at wasaro@penskeautomotive.com. ​Best, ​William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

September 01, 2020

I called Gary to inquire about a noise and he was quick I called Gary to inquire about a noise and he was quick to volunteer that I was still under warranty and made an appointment for me, got me a loaner, More

by fatto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary James
Sep 02, 2020 -

BMW of San Diego responded

Thank you for the 5-star rating and great review! We are happy to know that Gary was able to provide you with great service and that we were able to take care of your car! We hope that you will continue to choose us as your dealership!

August 30, 2020

Andrew Kim is an excellent service advisor. He is friendly but very efficient. He notified me in a timely manner that my car was ready. I will definitely ask for Andrew Kim for my next visit. More

by Joan T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Kim
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