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BMW of San Diego

San Diego, CA

2.7
460 Reviews

5090 Kearny Mesa Rd

San Diego, CA

92111

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Showing 460 reviews

September 03, 2020

Jason Balelo was so helpful during the whole process. Answered all my questions! Also took the time to show me all the advances in the technology of the new car. Never worked with Sean Weaver... how can More

by toniwisehart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Balelo, Sean Weaver
Sep 03, 2020 -

BMW of San Diego responded

Thank you for the great review, Toni! We are so happy to see that Jason's exceptional service was outstanding from start to finish. Congratulations on your purchase; if you have any other questions, please be sure to let us know.

September 02, 2020

I had an amazing time buying my new BMW X3, and I doubt think a lot of people can say they had fun buying a new car. Everyone made me feel special, they educated me more on the BMW brand which made me even More

by Brandyleigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Arias
Sep 03, 2020 -

BMW of San Diego responded

Thanks for the awesome review! We hope you enjoy your new BMW X3! Have a great day!

September 01, 2020

Quality service and very friendly staff. Some bottlenecks in the drop off and pick-up process that management should address. Solid, knowledgeable and friendly team that provides an excellent experience and More

by mbernard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art
Sep 02, 2020 -

BMW of San Diego responded

Hi, ​ ​Thank you for your feedback. Although we are happy to know that you were provided with quality service and that our team was friendly, I am concerned to learn that you were disappointed with the detailing of your vehicle. I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me at wasaro@penskeautomotive.com. ​Best, ​William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com

September 01, 2020

I have been a customer for 15 years and continue to prefer BMW products. The quality of service is outstanding, and problems are dealt with in a thoroughly professional manner. Special thanks must go t More

by wjneely8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Cook, Sean Weaver
Sep 02, 2020 -

BMW of San Diego responded

Thank you for the feedback! We are happy to know that you are a loyal customer and that you have been provided with outstanding customer service, especially from Carolina. We truly appreciate your business!

September 01, 2020

I called Gary to inquire about a noise and he was quick I called Gary to inquire about a noise and he was quick to volunteer that I was still under warranty and made an appointment for me, got me a loaner, More

by fatto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary James
Sep 02, 2020 -

BMW of San Diego responded

Thank you for the 5-star rating and great review! We are happy to know that Gary was able to provide you with great service and that we were able to take care of your car! We hope that you will continue to choose us as your dealership!

August 30, 2020

Caroline Cook provided amazing customer service. Always kept in contact and updated me daily. Very friendly and was given a great quality of service! I would recommend this dealership to everyone! More

by albertjsalvador
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Cook
August 30, 2020

Andrew Kim is an excellent service advisor. He is friendly but very efficient. He notified me in a timely manner that my car was ready. I will definitely ask for Andrew Kim for my next visit. More

by Joan T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Kim
August 29, 2020

Excellent, quick, dependable and reliable service. BMW of San Diego is very professional and really takes care of me when I need to service my car. More

by Az
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary James
August 28, 2020

Exelent Customer service fast answers to any questions we ask i will ho back any time with out tjinking about it thank you bmw deLer ship More

by Angelito120813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo
August 28, 2020

Stacy was awesome, very fast, easy, efficient deal!! No hassle, no sale woman type pitch that I received at other dealers. I would definitely recommend B M W of San Diego. More

by marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy
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