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BMW of San Diego
San Diego, CA
460 Reviews
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Showing 460 reviews
October 22, 2020
I came in for service and Caroline Cook assisted me. It took two days to reset the red restraint light. On day two, on my way to I come to pick up my vehicle I got a phone ca and was told I would have to p took two days to reset the red restraint light. On day two, on my way to I come to pick up my vehicle I got a phone ca and was told I would have to pay $75 for missing screws. She didn't submit that along with the other charges to SilverRock because she said "I can't warranty that". When I arrived at 11am I was presented with a $451 bill. She said she didn't submit it for payment because I said I would try to get reimbursed for it later (I was referring to the $75 extra). Then she told me she will not release the vehicle to me even though the service was complete until they got the payment from SilverRock. I had to wait the entire day at the dealership for her to properly submit the paperwork which included two $190 fees and not $75 for the screws, the reimbursement from SilverRock was $40 and you guys were trying to over charge me for it. I finally got to leave with my vehicle at 5pm. Even after I explained all the charges are covered by SilverRock, these guys tried multiple times to get me to pay for it and tried to charge me more for the same repairs. I will never bring my vehicle back here for service. The cherry on the cake is the ding on my door that wasn't there before. My experience was so bad the first time I don't even want to take it back to get repaired. More
by BMWi31121
Employees Worked With
Caroline Cook
October 22, 2020
Super efficient , excellent service, professional service advisor and great service overall, good follow ups, keeping updates of recommendations, high tech, adoptable to current business settings for safety, advisor and great service overall, good follow ups, keeping updates of recommendations, high tech, adoptable to current business settings for safety, convenient and healthy measures and environment pratices. More
by Sylexs10
Employees Worked With
Chris Levy, Sean Weaver
October 22, 2020
Andrew Kim, was very professional and helpful. He didn’t find anything wrong with my car, although the prompt light is still on. Andrew offered his services should I find something in the future. I went to find anything wrong with my car, although the prompt light is still on. Andrew offered his services should I find something in the future. I went to pick up my car and got a bit disappointed cause my car was not washed as requested.. Andrew apologized for it. More
by noeldangeles
Employees Worked With
Sean Weaver
October 22, 2020
The service people were attentive and knew their cars inside and out. The work was done quickly and improved the quality of the car overall. Great dealership. inside and out. The work was done quickly and improved the quality of the car overall. Great dealership. More
by 869682chris
Employees Worked With
Samuel Kentejian
October 21, 2020
Best customer service experience ever! Super friendly, low pressure, knowleadgeable and a fantastic attitude. Would reccomend this dealership for sure. Also, Meghan my sales rep was beyong exceptional. low pressure, knowleadgeable and a fantastic attitude. Would reccomend this dealership for sure. Also, Meghan my sales rep was beyong exceptional. More
by alberto.lopez3077
Employees Worked With
Mehgan, Sean Weaver
October 21, 2020
Service as always fantastic. Had a flat tire and towed my car to the dealership to get replaced. Got my car back fixed in a timely manner and done right! car to the dealership to get replaced. Got my car back fixed in a timely manner and done right! More
by Jayar
Employees Worked With
Jayson Vale Cruz
October 21, 2020
Great sales people and service department My previous Great sales people and service department My previous car and new car from Penske BMW San Diego. Both experiences before and after sales were great. Great sales people and service department My previous car and new car from Penske BMW San Diego. Both experiences before and after sales were great. More
by sunayc
Employees Worked With
Barry Wood, Sean Weaver
October 18, 2020
Our service advisor, Samuel, was very helpful and provided me an outline of future maintenance and associated costs. The service was completed efficiently and professionally. provided me an outline of future maintenance and associated costs. The service was completed efficiently and professionally. More
by X5mountainsandbeach
Employees Worked With
Samuel
October 17, 2020
Great service experience! I have no complaints. My service rep was very good. My car was returned on time and cleaned. I highly recommend this location. service rep was very good. My car was returned on time and cleaned. I highly recommend this location. More
by Kevinevont
Employees Worked With
Sean Weaver
